Customer Service Assistant / Full Time (Remote)

We are seeking enthusiastic and customer-oriented individuals to join our dynamic team as Customer Service Assistants. If you are passionate about providing exceptional service, have excellent communication skills, and enjoy solving customer inquiries, then this is the perfect opportunity for you. This is an entry-level position that offers remote work flexibility and is based in Canada.

Responsibilities:

• Stay up-to-date with product knowledge, industry trends, and customer service best practices to enhance overall customer experience.
• Collaborate with cross-functional teams to address customer needs, relay feedback, and contribute to ongoing process improvement initiatives.
• Respond promptly to customer inquiries via various channels, such as phone calls, emails, and live chat, ensuring a high level of customer satisfaction.
• Maintain customer records and update relevant information in our CRM system to ensure accurate and up-to-date customer profiles.
• Assist customers in troubleshooting issues they may encounter with our products or services, guiding them through step-by-step resolutions.
• Provide accurate and detailed information about our products and services, including pricing, availability, and technical specifications.
• Escalate complex or unresolved issues to the appropriate departments or team members, ensuring timely resolution and follow-up with customers.

Qualifications:

• Ability to multitask and manage time effectively in a fast-paced, remote work environment.
• Excellent written and verbal communication skills in English. Bilingualism in French is a strong asset.
• Previous experience in a customer service or related role is preferred but not mandatory.
• High school diploma or equivalent; post-secondary education is a plus.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Empathy, patience, and a genuine passion for delivering outstanding customer service.
• Strong problem-solving and decision-making abilities, with a keen attention to detail.

Benefits:

• Employee recognition programs to celebrate achievements and contributions.
• Ongoing training and professional development opportunities to enhance your skills and knowledge.
• Generous vacation and paid time off policies to promote work-life integration.
• Flexible work schedule with the ability to work remotely from anywhere in Canada.
• Access to company events, team-building activities, and social initiatives.
• Collaborative and inclusive work environment that values diversity and fosters teamwork.
• Comprehensive health benefits package, including medical, dental, and vision coverage.
• Employee assistance program offering counseling, financial advice, and work-life balance support.
• Competitive salary package with regular performance reviews and opportunities for growth.

Join our team and be part of a company that values its employees and strives to provide exceptional service to our customers. Apply now and embark on an exciting career journey as a Customer Service Assistant!