Ramp Lead Trainer (Temporary), Full-Time Edmonton

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Ramp Lead Trainer to support our diverse operations. This full-time temporary position goes until January 31, 2024. The successful candidate must be available to work shift work which includes days, evenings, weekends, and holidays.

Description

The Ramp Trainer Lead is responsible for developing, administering, and implementing the Ramp Agent programs, and serves as the coordinator for the Ramp Agent programs within one or more divisions and/or departments. The Ramp Trainer Lead is also responsible for all ensuring Ramp agents work safely and follow proper procedures. This position reports operationally to the Ramp Supervisors and administratively to the Training and Onboarding Supervisor.

Responsibilities

• Build and maintain training files for new and existing staff members.
• Determine needed supplies and equipment and maintain supply of wands and chocks.
• Perform any other duties as required.
• Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
• Plan and prioritize work for the team.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Groom aircraft including lavatory and potable water servicing.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Establish and lead a high-performance ground handling team in order to meet and exceed customer satisfaction.
• Lead daily flight operations to achieve a safe on time performance, ensuring all required services are performed on every arrival and departure.
• Able to work inclement weather and extended shifts.
• Train new and experienced staff members in ramp operations.
• Ensure exceptional, courteous and respectful customer service.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Able to work with minimal or no supervision.
• Direct passengers on the apron as instructed by passenger service agents.
• Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
• Marshal and chock aircraft.
• Load and unload aircraft.
• Learn light equipment to assist support operators.
• Involvement in ground handling personnel, including training, overtime and timesheet approval, and other administrative duties.
• Troubleshoot issues within the ground handling process.
• Perform audits on handling, safety and security as required and involvement in implementation regarding cargo and aircraft handling.
• Operate all ground service equipment.
• Ensure all employees are compliant to OSHE standards.
• Ensures correct baggage loading information is given to each aircraft, including any ballast concerns.
• Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.

Qualifications And Experience

• Airport Security Clearance is required.
• Proficiency with MS Suite including Word, Excel and Outlook is required.
• Able to work well under pressure and respond quickly in a dynamic and changing environment
• Minimum two years ramp experience.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to effectively communicate both verbally and in writing.
• Experience in all aspects of ground handling and people management.
• Demonstrated experience analyzing and resolving customer service issues.
• Strong work ethic and positive team attitude.
• Strong customer service and troubleshooting skills.
• Able to work collaboratively as a productive member of the EFC Team.
• Valid class 5 driver’s license – NO Graduated Driver’s License.
• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
• Able to multi-task and establish priorities.
• Strong attention to detail.
• Able to respond quickly in a dynamic and changing environment.
• Previous training experience is an asset.

What EFC can Offer?

• Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Competitive compensation
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
• A discretionary bonus program based on over all company performance.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• Free Health and Dental Benefits for Part Time Employees.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL