Team Lead, Investigations - Full Time (Edmonton, Alberta, Canada)

Company

Xpera Risk Mitigation and Investigation LP

Team Lead, Investigations - Full Time (Edmonton, Alberta, Canada)

Reporting to the Investigations Manager, this position will be responsible for conducting thorough and detailed covert surveillance investigations both by vehicle and/or on foot, as well as lead a small team of surveillance investigations through guidance, mentorship, and support.

The Surveillance Team Lead must share a passion for investigations and display an unwavering commitment to excellence. He/she must also possess a professional demeanor characterized by

integrity, good character, and mutual respect.

Job Responsibilities

• Other duties as required
• Maintain vehicle and equipment in good working condition, suitable to work and functions
• Produce accurate and detailed notes and reports in accordance with Xpera’s protocols and practices
• Conduct assignments in a proper investigative sequence including pre-operation planning, assignment, assessment, evidence collection, and reporting
• Closely monitor your team’s assignment timelines and trial fees to ensure assignments are completed on time and within budget
• In concert with the investigator assigned to the file, update clients on surveillance progress and provide information which may assist in determining the best course of action in moving forward
• Conduct investigations in a manner that makes strategic sense and that are coordinated with the client’s intent, seeking guidance from management as required
• Ensure compliance with defined procedures, practices, and standards as set out by Xpera, as well as follow Provincial and Federal legislation.
• Attend court or legal proceedings as required
• Obtain professional quality video and photographic documentation of subjects
• Obtain information or intelligence in a legal, ethical, and confidential manner as required
• Closely monitor the investigative progress of your team’s assignments and, in coordination with the investigator assigned to the file, make strategic changes where necessary
• Respond to client requests with a quick, flexible, and operational approach that is based on sound strategy, and coordinated with Xpera’s policies and procedures
• Attend staff meetings and training as required
• Act in a consultative and advisory capacity to train, coach, monitor, and mentor Investigators; provide meaningful feedback for the purposes of growth and development
• Schedule and assign surveillance assignments to the appropriate Investigator on your team, based on need

Qualifications & Education

• Advanced report writing abilities
• Has the capacity to provide accurate information and creative solutions for customers while taking ownership of decisions
• Experience managing a team or providing training and mentorship to others
• Knowledge of all levels of the Canadian court system, criminal and civil code in Canada, insurance law, and privacy legislation is an asset
• Thorough, detail-oriented, organized, analytical, and a systematic thinker
• Post-secondary education in a relevant field, such as criminology, forensic crime and intelligence analysis, sociology, psychology, etc. or former law enforcement experience is an asset.
• Reliable and suitable vehicle appropriately insured for work purposes and a clean driving record
• Possesses patience and persistence, ensuring quality services to our customers while managing conflicting demands from various divisions and managers; adjusts quickly to changing priorities and conditions
• Preference will be given to those with a minimum of 2 years’ experience in field surveillance investigations
• Has the flexibility to work irregular hours and days – evening, weekend, and holiday work will be required
• Enthusiastic and positive, self-starter and quick learner, and creative problem solver
• Ability to work both independently and collaboratively with others to achieve goals
• Previous experience working in a client focused environment
• Hold a valid Private Investigator Security License within the applicable province of employment
• Is prepared to work under pressure and meet demanding timelines; ability to multi-task while maintaining focus on the task at hand
• Ability to collect, make use of, and disseminate available information as well as break down complex issues into manageable components in a timely manner for the purpose of addressing specific requirements from our clients
• All prospective employees must pass a background check
• Proficiency working with Microsoft Word, Excel, Outlook
• Strong command of the English language (written and oral) is essential to success in this role Professional/Technical Certification or Licenses

With 23 offices and 500+ subject matter experts across Canada, we have the most respected name in the industry. Working here, you will be empowered to achieve your goals and thrive on your own terms. Not only will you take collaboration to a whole new level, your work will be filled with exciting challenges and on-the-job learning every single day.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.