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Inbound Customer Service Agent Jobs

Inbound Customer Service Representative (Nick's Carting)
By BCJobs At Vancouver, British Columbia, Canada
Inbound Customer Service Representative Requirements And Qualifications
Strong phone and computer skills
Excellent problem-solving and communication abilities
Inbound Customer Service Representative Duties And Responsibilities
Answer phone calls and respond to emails from customers and potential customers
Solve any issues that may arise
Agent Du Service Clientèle / Customer Service Agent
By Voxdata At Montreal, Quebec, Canada
Have worked in customer service, sales, or call centers before; or have translatable experience from other industries
Répondre aux appels entrants avec un haut niveau de professionnalisme et de précision
Envoyer et assister les services d'urgence pour les véhicules impliqués dans des accidents
Guider les clients dans l'installation et l'utilisation des applications incluses
Soutenir d'autres fonctions diverses incluses dans le service
A diverse, supportive, and encouraging work environment, our goal is to help our agents shine and succeed to their fullest potential!
Customer Service Agent- Mississauga
By Human Integrity HR At Mississauga, Ontario, Canada
Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.
Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.
Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.
Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.
Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.
Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.
Customer Service Agent Jobs
By Randstad Canada At Plessisville, Quebec, Canada
Basic knowledge of mechanics (training provided by the company)
Competitive salary with opportunities for advancement
3 weeks off in your first year
Answer incoming calls and e-mails (mostly in English)
Mastery of the Office suite
A strong ability to work in a team
Senior Agent, Customer Service
By Kyndryl At Florenceville-Bristol, New Brunswick, Canada
Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience
Knowledge of Windows, Mac, or Linux operating systems
Experience working with Windows, Mac, or Linux operating systems
Experience modifying approaches and adapting to customer needs
Inbound Customer Service Advisor
By greenbean At Durham, Ontario, Canada

We are working with a client based in the heart of Durham to recruit a number of Customer Service Advisors on a temporary ongoing basis, potentially leading to a permanent role for the right ...

Bc Inbound Sales Agent - Afternoon/Evening
By O2E Brands At Vancouver, British Columbia, Canada
Get extended health benefits package after a 3-month probation
Answer incoming Australian calls and provide a world class experience for our Australian customers
You receive 3 weeks of fully paid remote training so you are set up for success
Availability to start on Aug 4th , and attend 3 weeks of remote paid training Mon-Fri from 7:00 am-3:30 pm PST.
A very friendly telephone mannerism and strong written and verbal communication skills
A quiet space at home, quick & reliable internet connection, and good personal computer with min 8GB memory
Customer Service Agent - Resolution 1
By The Nationwide Group At Markham, Ontario, Canada
Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.
Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.
Core duties and responsibilities include the following. Other duties may be assigned.
Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.
Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.
Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).
Inbound Customer Service Representative
By Randstad Canada At Vancouver, British Columbia, Canada
Order management including document processing PO's, scheduling, and data entry
Order management including processing PO's and creating invoices
Provide a high level of product knowledge to help resolve any issues or concerns
Liaise with all other internal departments to help provide an excellent customer experience
Provide a high level of product knowledge to help resolve any issues
Strong customer service and Administrative experience
Customer Service Agent (Vancouver)
By Pacific Coastal Airlines At Vancouver, British Columbia, Canada
Commitment to providing a safe, stress-free and friendly passenger experience
Clear and effective communication skills with demonstrated ability to have difficult conversations
Check-in passengers, issue boarding passes, verify immigration documents
Check baggage and collect excess baggage/overweight charges
Answer calls, book, change and cancel flight reservations
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Service Customer Agent Jobs
By Net2Source Inc. At Fredericton, New Brunswick, Canada

Role: Service Customer Agent - Bilingual

Mon-Friday: 11 AM - 7:30 PM AST

Agent, Customer Service Jobs
By Reitmans Canada Ltée/Ltd At Montreal, Quebec, Canada
Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;
One (1) year experience in customer service;
Experience in a call center or retail store (an asset);
Excellent customer service skills, good decision making and ability to meet deadlines;
Good knowledge of Microsoft Office suite;
A competitive benefits package (Full Time Employees Only);
Customer Service Agent Jobs
By Procom At Toronto, Ontario, Canada
Resolve requests from Finance to interface bookings
Work closely with Finance team to resolve invoicing issues
Sabre/Ticketing experience (within the airline industry)
Experience working in a similar role
Customer Service Agent – Mandatory Skills
Customer Service Agent – Nice to Have Skills
Customer Service Agent Jobs
By Procom At Ontario, Canada
Here are some of the key requirements and responsibilities included in this role:
Resolve requests from Finance to interface bookings
Work closely with Finance team to resolve invoicing issues
RESPONSIBILITIES INCLUDE (but are not limited to):
Sabre/Ticketing experience (within the airline industry): 0 - 2 years (Required)
Travel Industry Experience: 0 - 2 years (Desired)
Customer Service Agent (Kelowna)
By Pacific Coastal Airlines At Kelowna, British Columbia, Canada
Commitment to providing a safe, stress-free and friendly passenger experience
Clear and effective communication skills with demonstrated ability to have difficult conversations
Check-in passengers, issue boarding passes, verify immigration documents
Check baggage and collect excess baggage/overweight charges
Answer calls, book, change and cancel flight reservations
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Boutique Customer Service Agent
By ALLSTATE INSURANCE COMPANY At Richmond Hill, Ontario, Canada
Provide knowledgeable answers to questions about product, pricing and availability
Data entry in various platforms
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Communicate with customers via phone, email and chat
Work with internal departments to meet customer's needs
Customer Service Agent Jobs
By Holiday Group At Montreal, Quebec, Canada
3 years of experience in customer service and data entry in an environment related to the distribution of finished products.
Attention to detail and time management.
DES (High School Diploma) or equivalent customer service experience.
Excellent verbal and written communication skills in French and English.
Respond quickly to customer requests (in person, by phone, and email).
Maintain a positive, empathetic, and professional attitude towards clients at all times.
Customer Service Agent Jobs
By Giant Tiger At Ottawa, Ontario, Canada
Strong demonstrated organizational and time management skills.
Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor
Minimum of 2 years of retail and/or customer service experience is required;
Knowledge of social media and best practices.
Strong communication skills are required, as well as attention to detail and creative problem solving.
Systems experience with AS400 (JDA) and Freshdesk
Customer Service Agent Lead
By Executive Aviation At Abbotsford, British Columbia, Canada
2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Previous airline Customer Service experience considered an asset.
Participate in any airline train-the-trainer training, if required
Follow airline specific check-in policies and procedures
Customer Service Agent Lead
By Executive Aviation At Kitchener, Ontario, Canada
2 years’ charter experience, with gradual increase in responsibilities
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Previous airline Customer Service experience considered an asset.
Participate in any airline train-the-trainer training, if required
Follow airline specific check-in policies and procedures

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inbound Customer Service Agent to join our team and help us provide our customers with the best service possible. As an Inbound Customer Service Agent, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

An Inbound Customer Service Agent is responsible for providing customer service and support to customers via phone, email, and other channels. They are expected to handle customer inquiries, resolve customer issues, and provide accurate information. To become an Inbound Customer Service Agent, you should have excellent communication and problem-solving skills, as well as a strong customer service orientation. You should also have a good understanding of the company’s products and services.

Inbound Customer Service Agent skills required for your resume and career include:

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and resolve customer issues
• Knowledge of the company’s products and services
• Proficiency in using customer service software
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Ability to remain calm and professional in stressful situations

Inbound Customer Service Agent knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service trends

Inbound Customer Service Agent responsibilities for your resume and career include:

• Responding to customer inquiries via phone, email, and other channels
• Resolving customer issues in a timely and professional manner
• Providing accurate information to customers
• Updating customer records in the customer service database
• Following up with customers to ensure their satisfaction
• Maintaining a positive attitude and providing excellent customer service

Inbound Customer Service Agent experience for your resume and career include:

• Previous experience working in a customer service role
• Experience using customer service software
• Experience working in a fast-paced environment
• Experience multitasking and prioritizing tasks
• Experience working with customers from diverse backgrounds

Inbound Customer Service Agent qualifications for your resume and career include:

• High school diploma or equivalent
• Certification in customer service or related field
• Proficiency in using customer service software
• Ability to type quickly and accurately
• Ability to work independently and as part of a team

Inbound Customer Service Agent educations for your resume and career include:

• Bachelor’s degree in customer service, business, or related field
• Certificate in customer service or related field
• Professional development courses in customer service
What tools help Inbound Customer Service Agent work better?
• Customer service software
• Live chat software
• Knowledge base software
• Automated customer service systems
• Automated customer service bots
Good tips to help Inbound Customer Service Agent do more effectively?
• Listen carefully to customer inquiries and provide accurate information
• Ask clarifying questions to ensure customer satisfaction
• Follow up with customers to ensure their issues are resolved
• Stay up to date on the company’s products and services
• Use customer service software to streamline processes
Common Inbound Customer Service Agent interview questions?
• What experience do you have working in customer service?
• How do you handle difficult customer inquiries?
• What customer service software are you familiar with?
• How do you stay up to date on customer service trends?
• What strategies do you use to ensure customer satisfaction?