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Agent, Customer Service Jobs
Company | Reitmans Canada Ltée/Ltd |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-25 |
Posted at | 10 months ago |
Description De L'entreprise
- Be our customers’ primary point of contact on all contact channels;
- Be an ambassador for the Reitmans (Canada) Ltd group and represent the company culture and values of Respect, Integrity, Growth and Commitment in a positive manner.
- Document detailed and accurate customer interactions;
- Acts as a liaison between the customers and our internal departments by ensuring resolution of all issues;
- Meet or exceed key performance metrics such as handle average times, quality of cases, tele-service, and first call resolution;
- Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;
- Maintain an expert knowledge of our order management journey, our merchandise trends, our customer marketing programs as well as our policies and procedures;
- Bilingualism is required (English and French - oral and written to answer to our clients across Canada);
- Good knowledge of Microsoft Office suite;
- Schedule on rotation (including evening and weekend shifts).
- Excellent customer service skills, good decision making and ability to meet deadlines;
- Experience in a call center or retail store (an asset);
- One (1) year experience in customer service;
- College diploma in Administration (or equivalent);
- Generous Employ;ee Referral Policy.
- A competitive benefits package (Full Time Employees Only);
- Paid Time Off ( Sick Time, Flex Days & Vacation (Full Time Employees Only);
- Additional benefits include annual bonus potential, opportunities for advancement and tuition reimbursement;
- 50% discount at all Reitmans (Canada) Limited brands (Penningtons, Reitmans & RW&CO.)
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