Customer Service Agent Lead Jobs

Post-secondary degree in administration, management, or other disciplines deemed relevant or equivalent experience.

Experience in customer service to act as a resource person, in cash management and in administrative and financial procedures

Supervise employees and supports recruitment and hiring initiatives (staffing, performance evaluation, goal setting, work assignment, leave and absence management, etc.)

Minimum of 2 years in human resources management/supervision

Experience in a call center environment desirable

Strong analytical and problem solving skills

Provide information on recruitment, training, performance management, overtime and timesheet approval for Customer Service Agents.

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Free Health and Dental Benefits for Part Time Employees.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;

One (1) year experience in customer service;

Experience in a call center or retail store (an asset);

Excellent customer service skills, good decision making and ability to meet deadlines;

Good knowledge of Microsoft Office suite;

A competitive benefits package (Full Time Employees Only);

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

Sabre/Ticketing experience (within the airline industry)

Experience working in a similar role

Customer Service Agent – Mandatory Skills

Customer Service Agent – Nice to Have Skills

Here are some of the key requirements and responsibilities included in this role:

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

RESPONSIBILITIES INCLUDE (but are not limited to):

Sabre/Ticketing experience (within the airline industry): 0 - 2 years (Required)

Travel Industry Experience: 0 - 2 years (Desired)

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

3 years of experience in customer service and data entry in an environment related to the distribution of finished products.

Attention to detail and time management.

DES (High School Diploma) or equivalent customer service experience.

Excellent verbal and written communication skills in French and English.

Respond quickly to customer requests (in person, by phone, and email).

Maintain a positive, empathetic, and professional attitude towards clients at all times.

Strong demonstrated organizational and time management skills.

Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Minimum of 2 years of retail and/or customer service experience is required;

Knowledge of social media and best practices.

Strong communication skills are required, as well as attention to detail and creative problem solving.

Systems experience with AS400 (JDA) and Freshdesk

2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

2 years’ charter experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

2 years’ experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

2 years’ charter experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Manage passenger boarding as per airline procedures

Understanding flight document requirements and carry-on allowances

Previous customer service experience is considered an asset

Previous airport experience would be considered an asset

Following airline specific check-in policies and procedures

Provide pre-flight first class or priority seating grooming for the flight

Manage passenger boarding as per airline procedures

Understanding flight document requirements and carry-on allowances

Previous airport experience would be considered an asset

Following airline specific check-in policies and procedures

Provide pre-flight first class or priority seating grooming for the flight

Positively working with airline crew

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Very good organizational skills, attention to detail and confidentiality

Strong oral and written communication skills

Experience in customer service (asset)

Projects and responsibilities that live up to your expectations and make you want to come to work every day

Salary: from $18/hr to $24/hr based on experience

Responding to various customer enquiries by telephone and email