Customer Service Agent Lead

Are you a leader whose completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Come join our team!

This person would be reporting to the Customer Service Coordinator at the Sault Ste Marie Airport (YAM). They would be responsible of hands-on flight leadership; providing a stellar example to the Customer Service Agents, creating a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $16.65/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities;

• Assist with in-flight paperwork when needed
• Work positively with airline crew
• Understand flight document requirements and carry-on allowances
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Audit flights when necessary
• Follow airline specific check-in policies and procedures
• Greet passengers
• Participate in any airline train-the-trainer training, if required
• Other duties as assigned
• Supervise the team of Customer Service Agents when needed
• Manage passenger boarding as per airline procedures
• Provide pre-flight first class or priority seating grooming for the flight

Qualifications;

• Previous airline Customer Service experience considered an asset.
• 2 years’ charter experience, with gradual increase in responsibilities
• Strong customer service skills
• A RAIC/ Security Clearance pass
• Great attention to detail

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