Technical Customer Service Agent Jobs

Have worked in customer service, sales, or call centers before; or have translatable experience from other industries

Répondre aux appels entrants avec un haut niveau de professionnalisme et de précision

Envoyer et assister les services d'urgence pour les véhicules impliqués dans des accidents

Guider les clients dans l'installation et l'utilisation des applications incluses

Soutenir d'autres fonctions diverses incluses dans le service

A diverse, supportive, and encouraging work environment, our goal is to help our agents shine and succeed to their fullest potential!

Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.

Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.

Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.

Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.

Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.

Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.

Have worked in customer service, sales, or call centers before; or have translatable experience from other industries

Fournir un service à la clientèle de premier ordre à chaque interaction avec les clients

Répondre aux appels entrants des clients pour les aider à effectuer des réservations une fois qu'elles ont été achetées

Résoudre les problèmes liés à l'accès aux billets et à la navigation sur le site web

Répondre aux questions concernant les informations sur les billets ou aux questions générales sur les réservations

A diverse, supportive, and encouraging work environment, our goal is to help our agents shine and succeed to their fullest potential!

Basic knowledge of mechanics (training provided by the company)

Competitive salary with opportunities for advancement

3 weeks off in your first year

Answer incoming calls and e-mails (mostly in English)

Mastery of the Office suite

A strong ability to work in a team

A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education

Stay certified and up-to-date in CRM software (Ticket Management).

Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.

Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.

Coach team members to improve their service skills.

Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.

Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience

Knowledge of Windows, Mac, or Linux operating systems

Experience working with Windows, Mac, or Linux operating systems

Experience modifying approaches and adapting to customer needs

Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.

Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.

Core duties and responsibilities include the following. Other duties may be assigned.

Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.

Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.

Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;

One (1) year experience in customer service;

Experience in a call center or retail store (an asset);

Excellent customer service skills, good decision making and ability to meet deadlines;

Good knowledge of Microsoft Office suite;

A competitive benefits package (Full Time Employees Only);

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Work closely with Finance team to resolve invoicing issues as well as airline partners.

REQUIRED: Sabre ticketing experience in the travel industry

Strong communication skills, both written or verbal

Strong level of customer empathy and problem-solving skills

Engage customers with rebooking their travel accommodations and ensure that tickets are accurately and proactively changed and/or issued.

Resolve complex situations for passengers, communicate with airlines and identify best resolution for business and passenger.

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

Sabre/Ticketing experience (within the airline industry)

Experience working in a similar role

Customer Service Agent – Mandatory Skills

Customer Service Agent – Nice to Have Skills

Here are some of the key requirements and responsibilities included in this role:

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

RESPONSIBILITIES INCLUDE (but are not limited to):

Sabre/Ticketing experience (within the airline industry): 0 - 2 years (Required)

Travel Industry Experience: 0 - 2 years (Desired)

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Provide knowledgeable answers to questions about product, pricing and availability

Data entry in various platforms

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Communicate with customers via phone, email and chat

Work with internal departments to meet customer's needs

Parler aux clients par téléphone, par courriel ou par clavardage pour résoudre leurs questions ou préoccupations

Documenter et mettre à jour avec précision les dossiers des clients dans le système informatique

Vente incitative de produits ou de services aux clients, le cas échéant

Restez calme et serviable même lorsque vous traitez avec des clients mécontents

Faire remonter les plaintes des clients et/ou les appels à votre responsable si nécessaire

Fournissez des commentaires et des recommandations à votre gestionnaire sur les façons dont l’entreprise peut améliorer

3 years of experience in customer service and data entry in an environment related to the distribution of finished products.

Attention to detail and time management.

DES (High School Diploma) or equivalent customer service experience.

Excellent verbal and written communication skills in French and English.

Respond quickly to customer requests (in person, by phone, and email).

Maintain a positive, empathetic, and professional attitude towards clients at all times.

Strong demonstrated organizational and time management skills.

Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Minimum of 2 years of retail and/or customer service experience is required;

Knowledge of social media and best practices.

Strong communication skills are required, as well as attention to detail and creative problem solving.

Systems experience with AS400 (JDA) and Freshdesk

Ability to deliver great customer experience by having strong communication skills that allow you to comfortably speak with customers.

Up-selling and Cross-selling is required. KEY QUALIFICATIONS

Basic computer skills in order to enter information into our database.

Driving experience with a valid Driver's License and a good driving history.

Will need clean 3 year drivers abstract, and criminal record check before hire BENEFITS INCLUDE:

You are the first point of contact with the customer. You must be courteous and approachable.