Customer Service Agent Jobs

Company Overview

BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on members of its team, to create lasting, positive change for its customers, its communities, and its people. By working together, innovating, and pushing boundaries, BMO transforms lives and businesses, and powers economic growth around the world.

As a contract worker on the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. BMO strives to help you make an impact from day one – for yourself and BMO's customers.

BMO is currently sourcing for a Customer Service Agent position on a 3 Months contract.

The Customer Service Agent will investigate and resolve technical issues with travel reservations, provide travel industry expertise and options, and assist with involuntary changes to travel reservations.

Here are some of the key requirements and responsibilities included in this role:

RESPONSIBILITIES INCLUDE (but are not limited to):

• Resolve requests from Finance to interface bookings
• Work closely with Finance team to resolve invoicing issues
• Provide travel industry expertise and options to accommodate collectors with involuntary changes to their travel reservations
• Resolve complex situations on passenger files
• Issue Corporate tickets, Flexfly, etc.
• Investigate and resolve technical issues with travel reservations
• Coordinate with and provide support to Reservation change agents
• Ensure travel reservations are interfaced with back-office systems
• Resolve failed or rejected files from ticketing robotic
• Work with travel suppliers to accommodate requests
• Communicate with passengers and rebook flights in case of schedule changes
• Collaborate with Skylink agents and Customer Care leadership team.
• Create new PNRS when needed
• Issue tickets for voluntary schedule changes

Qualifications

Sabre/Ticketing experience (within the airline industry): 0 - 2 years (Required)

Someone who is extremely customer-focused: 0 - 2 years (Required)

Travel GDS platforms: 0 - 1 years (Desired)

Travel Industry Experience: 0 - 2 years (Desired)

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit https://bmo.clientconnections.com.

• Number of openings: 3