Remote Customer Chat Specialist

To be considered for the role fill out Typeform:

https://support720802.typeform.com/eliteclosers

“Elite Closers is dedicated to our clients and our applicants in finding everyone a long-term working relationship.”

Elite Closers is top-notch in customer service and business management! We help our clients create processes, systems, and growing teams to manage their business growth. We specialize in agencies, online services, and consulting businesses.

Our top priority is helping our clients find top talent to become a part of their booming companies!

Remote Customer Chat Specialists provide an exceptional first impression on behalf of our customers by quickly answering online chat requests from customers. You will provide extensive knowledge about specific products and services, and identify consumer wants and needs. All communication with consumers takes place via our web-based live chat console.

Each Chat Specialist is responsible for having dynamic conversations that drive the consumer to want to do business with us. Conversations are not scripted and we pride ourselves in creating relationships and hearing the needs of our customers. Chat Specialists need to think quickly and provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

Duties

• Scheduling a consultation between the prospective client and our Sales Representatives.
• Following up with prospective clients who have shown interest in the past.
• Keeping a detailed log of your contacts, including those who were not interested.
• Responding to prospects in chat software, social media accounts, and email if needed
• Open to stepping in to take calls ranging from 15 min calls to actual sales calls when needed.

Qualifications

• Career-oriented and professional
• Ability to multi-task and prioritize quickly
• Adaptable
• Experience as a Sales and/or Customer Service Associate is a plus
• Must have effective written and oral communication skills
• Possess critical thinking skills
• Must have social media experience
• Must be experienced at navigating website pages and quickly identifying information
• Detail-oriented and customer-focused

About You:

• You love how it feels to help someone
• You are comfortable working remotely
• You want to believe in what you are selling
• Time is your most valued asset and you appreciate the flexibility and work/life balance
• You live and breathe sales and customer service
• You thrive in a fast-paced environment
• You are quick on your feet and are comfortable talking to people

HOURS

Full-time

Pay

$15/hour- $18/hour USD plus commission.