Customer Advocate - Remote In Halifax

Join the ResMed Sleep and Respiratory Care Team today!

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.
If you share a passion for transforming care, keeping people healthy and out of the hospital, and lowering healthcare costs, ResMed invites you to apply to an applicable role (e.g. marketing, sales or product development) within the diverse and talented Sleep and Respiratory Care team.
Let’s Talk About The Team

Have you ever wanted to be part of a mission driven organization? Does helping the needs of others resonate with you? Are you someone who loves helping people solve problems. If so, this could be the ideal opportunity for you!
We're looking for someone to join our small team as a Customer Advocate. As a member of the team, you will interact with customers on a daily basis, helping to answer questions and providing solutions for their needs. You will identify recurring customer issues and partner closely with internal teams to provide a positive experience. Most importantly, you'll play a critical part in developing and maintaining the customer experience throughout the process and beyond!
Let’s Talk About The Role

• Communicate with legal on prescription requirements (as needed).
• Make outbound calls to doctors’ offices and take inbound calls.
• Review documents and prescriptions for accuracy.
• Process prescriptions for all sales orders.
• Process return requests and work with internal team on obtaining RMA.
• Update records in CRM tool.
• Update accounts in CRM tool/billing systems.
• Investigate overdue/failed payments.
• Review and attach cases/emails to leads with attachments.
• Make outbound calls to leads to ensure documents are signed and on file.
• Liaise with the Logistics department to confirm timely deliveries.

Let’s Talk About You

• Previous customer service/sales experience
• Hands on experience with CRM software
• Minimum High School Diploma

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!