Customer Success Representative Jobs

Tired of working for a giant corporation? Do you have hustle and want to help build a customer success department? Do you crave a flexible, fun, yet super fast-paced work environment with other likeminded people? Do you want to take ownership, and make major waves? Interested in technology and customer success?

Who are we?…

Pulse Industrial has developed a groundbreaking Artificial Intelligence platform for their IoT products that provides advanced accuracy in both diagnostics and reporting for industrial equipment failure monitoring. Utilizing easy-to-install, wireless, smart monitors over LoRaWAN networks, Pulse cloud solutions deliver failure alerts through email and dashboard in real time to improve plant and building efficiency, decrease downtime, and optimize equipment functionality.

Pulse is challenging industry sector paradigms with digital transformation providing unparalleled environmental and safety benefits. Pulse’s innovative technology yields enormous cost savings for a wide variety of industries, such as manufacturing, pharmaceutical, hospitals, universities, and food & beverage. Pulse is committed to environmental sustainability, diversity and equity in the workplace, and building trusted relationships with their customers throughout North America, Mexico, and Europe. Further information can be found at www.pulseindustrial.com

The Role

We are seeking a talented individual to help ensure the success of our customers. You will work closely with the rest of the customer success, sales, and operations teams to create customer orders, help manage customers, update customer records in our application and create reports. This is an entry-level position that can grow with our company into a full Customer Success Manager role.

Key Accountabilities

• Uploading data during the new customer onboarding process and make changes to our system during the customer journey
• Create and update reports for the customer success and sales teams.
• Sales order processing, and servicing inbound calls from customers regarding order status, RMA, etc
• Helping the Customer Success Director with account management duties and tasks
• Scheduling customer installations, and working with the install partner (along with sales) to ensure we are delivering what we promised and when we promised it
• Interface with operations for inventory requirements, expedites, forecasts, RMA's, etc.

Desired Attributes and Experience

• Minimum 2 years of experience in a customer service or similar role or recent university

graduate

• Excellent verbal and written communication skills
• Proven ability managing customer interactions and experience to positive business outcomes
• Capable of working in a high-pressure environment with a strong sense of urgency, and
• Detail-oriented, engaging self-starter with the ability to hustle

effectively meet required deadlines and priorities

• Knowledge and experience with hardware, AI, and IoT devices an asset
• This is a hybrid role with 3 days per week required in our Waterloo office.

What We Offer

• Direct, substantial, and fulfilling impact
• Health benefits plan
• Competitive salary and employee stock options
• Unlimited vacation policy
• An amazing opportunity to help build a thriving business from the ground up
• A direct pass to KW’s thriving start-up community

Our Ideal Candidate

Our ideal candidate is a detail-oriented person with strong customer experience and interpersonal skills. You will have serious hustle and get out there and do whatever it takes to get the job done. You will be a team player.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Waterloo, ON N2L 5V4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)