Member Services Representative Shift Lead

Grow with us!
We are looking for leaders!
Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties And Responsibilities

• Assist in recruiting, hiring, and developing an entire team of high performers
• Assist in supply ordering, within club needs and budget parameters.
• Provide an exceptional customer service experience.
• Check members into the system.
• Assist in ensuring entire team is providing a world class member experience at all times
• Involved in all front desk related activities including but not limited to:
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
• Assist in scheduling and supervising staff.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
• Facilitate needed updates to member’s accounts.
• Backup support for any employee who is absent.
• Take prospective members on tours then assist them with the new account sign-up process
• Assist General Manager with staff oversight and management

Qualifications/Requirements

• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Must be 18 year of age or older.
• Strong problem resolution skills.
• High school diploma/GED equivalent required.
• Solid supervisory, diplomacy and listening skills.
• Superior customer service skills, preferably in the fitness industry.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!

Physical Demands

• Need a day off? Full time employees have paid leave to take a break!
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Must be able to occasionally lift up to 50 lbs.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.

Benefits & Perks

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

What are you waiting for? APPLY TODAY!
Compensation: $11.50 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: