Customer Experience Representative Jobs

As a Best Managed Company celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team member.

Join our team and build a career you’re proud of.

We are looking for a Full-Time Customer Experience Representative to join our Residential Rentals team in London!

• Our Employee Assistance Program is available for your everyday needs.
• You’ll enjoy special events, celebrations, and unique perks, specific to your role and work environment, that reinforce our commitment to creating a wonderful employee experience.
• Flexible in terms of scheduled hours, which may include rotating shifts during the day, evenings and weekends. Must be comfortable working with minimal supervision during evenings and weekend shifts.
• Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills
• Experience working in Property Management industry is preferred
• Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is required.
• Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team
• Our unique rewards and recognition programs are designed to celebrate you, your contributions and promote your success.
• The Customer Experience Representative provides outstanding customer experiences by answering all incoming calls and greeting all visitors in a pleasant and efficient manner. They will assist callers and visitors whenever possible by providing clear and accurate information, or directing/connecting them to the appropriate department as necessary.
• Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations
• Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment is an asset
• Present an outgoing and friendly demeanor and demonstrated ability to interact well with people
• Accurate with numbers, calculations and data entry
• The Customer Experience Representative will also provide rental information and gather information from potential tenants on an as needed basis and assist with arranging appointments with Leasing Professionals and Maintenance Department as required.
• We’ll set you up for success by providing in-depth training with your team and mentors, working in partnership with our leadership team.
• In addition, The Customer Experience Representative provides administrative support to the Leasing, Maintenance and Recreation/Event departments and is responsible for administrative duties including assisting with: renewal of resident Club cards, gathering customer or rental data for reports, providing rental payment acknowledgement and year end receipts, producing form letters, photocopying and other administrative support assignments or initiatives.

At Sifton Properties Limited, we are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their full potential. Further, your well-being and safety are important to us. We prioritize work-life balance and offer strong health and safety programs, including required COVID vaccination for all roles, to support our employees, families, and the larger communities we serve.

Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.

Job ID: 2023-2221

Company Location: London Residential Rentals

External Company Name: Sifton Properties Ltd.

External Company URL: https://sifton.com/

Street: 500 Berkshire Dr.