Bilingual Customer Experience Representative Jobs

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Experience working in Property Management industry is preferred

Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills

Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is required.

Accurate with numbers, calculations and data entry

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team

Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations

Must Have Experience/Knowledge Of :

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

Develop and utilize detailed product knowledge and strong attention to detail

Manage a working inventory of replacement parts to ship to customers globally

2+ years general customer service or retail experience

Experience with Desk.com or a similar customer service tool

Experience in eCommerce or related business operation

Communicate customer feedback and liaise with other departments to adhere to set standards

1 year of relevant experience.

Strong verbal and written communication skills in French and English.

Excellent problem-solving and organizational skills.

Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.

Process customers’ orders promptly and efficiently through the phone or by email.

Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).

Develop and utilize detailed product knowledge and strong attention to detail

Manage a working inventory of replacement parts to ship to customers globally

2+ years general customer service or retail experience

Experience with Desk.com or a similar customer service tool

Experience in eCommerce or related business operation

Communicate customer feedback and liaise with other departments to adhere to set standards

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Seeks assistance, guidance, or decision-making from management to assist customers when needed.

Maintains solid knowledge and compliance with Company and Client policies and procedures.

Demonstrates ability to provide a professional and friendly experience to both co-workers and customers.

1 – 2 years’ inbound contact center experience.

2 – 3 years’ customer facing customer services experience.

Technology Competencies: general internet skills including the ability to access/utilize various websites.

You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company

Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media

Manage customer relationships by taking ownership of inquiries and representing the Endy brand

Capture customer insights and product experiences to report back to the Endy team

Communicate and manage relationships with various suppliers and vendors

Provide daily updates to other Customer Experience team members

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Must have at least 1 year prior customer service, retail, or administrative support experience

109 Sky Blvd, Enfield, NS B2T 1K3

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Équipe de + 700 personnes

Clientèle de + 1 M en 3 ans

L’expérience client vous passionne, vous êtes une personne résiliente et vous allez au-delà des attentes pour offrir des expériences formidables.

Vous êtes une personne énergique et débrouillarde qui établit facilement des liens avec des gens d’horizons différents.

Vous êtes une personne empathique qui tisse des liens personnels facilement.

Vous pouvez simplifier des sujets complexes pour faciliter la compréhension.

A detail-oriented person that possess strong analytical and critical thinking skills.

Have excellent written and oral communication skills

Welcome customers, brand partners, and other guests visiting the Experience Centre to provide an exceptional experience

· Strong professional customer service skills

· One to Three years customer services and/or retail experience

· Direct selling experience is an asset.

Qualifications – Education, Experience, Skills And Expertise

Deliver continual education, certification training, workflow improvements and product offerings to improve program efficiency and procedural outcomes.

Use knowledge of accounts to help determine and the overall strategy to grow the business with Territory Manager.

Troubleshooting and liaising with PENTAX Canada head office to rectify any customer experience issues.

Identify sales pipeline leads identified through customer conversations or audit process and collaborate with Territory Manager to deliver on opportunities.

Elevating Customer Experience Through Value-based Programs

Strong time management and organizational skills

Resolving customer queries and complaints by directing any urgent calls/issues to Senior Management

Strong analytical and problem-solving skills

Ability to offer excellent customer service

Communicating with existing clients on a day-to-day basis

Maintaining a record of customer communication

- 1-2 years' experience in customer service preferably with a multi-national company

- Microsoft Office knowledge required

- Ability to work effectively with other teams and senior-level executives in a professional manner

Have proven customer service skills through work or community involvement

Internal training to support your career growth and enhance your skills

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities

Build strong customer relationships and deliver excellent customer service

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.

Promote company products, features, and benefits through consultative customer qualification

Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills..

Maintain a working knowledge of company products and services. Opportunity to specialize in certain operational processes will be encouraged

Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes

Deliver continual education, certification training, workflow improvements and product offerings to improve program efficiency and procedural outcomes.

Use knowledge of accounts to help determine and the overall strategy to grow the business with Territory Manager.

Troubleshooting and liaising with PENTAX Canada head office to rectify any customer experience issues.

Identify sales pipeline leads identified through customer conversations or audit process and collaborate with Territory Manager to deliver on opportunities.

Provide audit assessments of MDRD and endoscopy unit including solutions for gaps identified

Lead the equipment demo process from installation through clinical use to ensure equipment is performing to specification.