Bilingual Customer Experience Representative Jobs in Manitoba

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company

Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media

Manage customer relationships by taking ownership of inquiries and representing the Endy brand

Capture customer insights and product experiences to report back to the Endy team

Communicate and manage relationships with various suppliers and vendors

Provide daily updates to other Customer Experience team members

Équipe de + 700 personnes

Clientèle de + 1 M en 3 ans

L’expérience client vous passionne, vous êtes une personne résiliente et vous allez au-delà des attentes pour offrir des expériences formidables.

Vous êtes une personne énergique et débrouillarde qui établit facilement des liens avec des gens d’horizons différents.

Vous êtes une personne empathique qui tisse des liens personnels facilement.

Vous pouvez simplifier des sujets complexes pour faciliter la compréhension.

Manage and resolve daily client tickets

Strive to provide all customers with an outstanding customer experience

Work independently to master emailing best practices, as well as our platform and the tools we offer customers

Excellent written and spoken communication skills in French/English

At least 1+ years of experience in customer service

The chance to grow your professional and technical skills, with real room for career progression

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection