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Customer Service Experience Representative
Company | Aviso Wealth |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-08 |
Posted at | 9 months ago |
Description
- You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
- You take initiative to learn independently and are proud of your ability to improve
- You work hard but also have fun and think it’s cool to work for a digital company poised to disrupt an underserviced industry
- You raise your team-mates up by being an amazing, positive person that can be relied upon
- Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!
- Follow up whenever needed and before our customers have to
- You answer those calls, chats, and emails, and make them happy by fixing their problems
- Customers (Credit Union partners and clients) call, online chat, and email us about our products
- We use computers and other technology to do our jobs. You are technically savvy
- If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
- Being able to adapt to change is important as our hours can change, and so can your schedule
- If you have any experience in a digital company you are really on track
- If it was for a company that you can say really cared about customers and was known for that, even better
- If it was in an inbound contact centre and/or a retail store, then you are still on track
- If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
- It helps if you’ve done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
- Also a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
- Experience in the financial services industry could help, especially if it was with a customer experience leader
- A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Competitive compensation package that rewards and recognizes individual contributions
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
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