Customer Service Experience Manager Jobs

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Handle customer and Associate concerns and provide guidance as required.

Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.

Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.

Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Ability to manage multiple projects – strong quantitative research project management skills

Bachelor’s degree in marketing, business management, computer science, research or related field

Ideal candidates will have up to 5 years of quantitative market research experience

Expertise working with customer satisfaction/experience tools and methodologies preferred

Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset

Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues

Handles customer and Associate concerns and provide guidance as required.

Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.

Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Experience working independently and within a small team, preferably remotely

You have worked with product management-focused tech and understand the voice and challenges of our users.

Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier

Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction

Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement

Identify growth opportunities within accounts to increase ARR

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Handle customer and Associate concerns and provide guidance as required.

Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.

Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.

Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;

2+ years of management experience (including training and development);

Excellent time management and problem-solving skills.

Create presentations and other management-level reports;

Direct, supervise and manage drivers and assigned routes;

Bachelor's degree is preferred but equivalent experience will be considered;

They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.

· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience

· 5+ years of relevant experience

If you are interested in this Customer Service Manager role please apply now!

· Lead the Service Department and contribute to the improvement of the technical products & processes.

· Ability to work flexible hours

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

5+ years of proven sales or customer service leadership experience

High school diploma coupled with some post-secondary education (preferred)

Polished interpersonal skills, employing tact and diplomacy handling situations and people

Strategic manager of people and personalities to optimize team results

Experience managing and mentoring a customer facing team

Industrial / distribution experience, an asset

Work with a dynamic executive management group.

Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or

Excellent base salary - commensurate with experience, plus incentive and benefits.

PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.

Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.

A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.

Extended Health and Benefit Plan

Engage in friendly conversation, without offering your opinion (sports, music, and trivia facts)

No experiences required as we will provide paid in-house training

NO EXPERIENCE REQUIRED, PAID TRAINING!

Professional and service-minded with good communications skills

Fluent in Japanese, working knowledge of English

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

- 5+ years proven experience in customer service management within a manufacturing or related industry preferred

- 2 to 3 years of experience in a management/supervisor/leadership role

- Strong organizational and time management skills

- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team

- Proficiency in using office software and customer relationship management (CRM) tools

- Manage daily office operations, maintaining an organized and productive workplace environment

Supportive management team and good work/life balance

Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Experience as a team leader or sales trainer

Strong selling and customer service skills

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence the store’s results.

8- 10 years proven work experience as a HR Service desk associate

Hands on experience with help desk

Excellent written and verbal communications skills

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Ability to answer to queries related to payroll

Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.

Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.

Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.