Customer Service Experience Manager Jobs in Nova Scotia

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Stay updated on industry trends and best practices in customer service management.

Bachelor's degree in business administration, management, or a related field.

Proven working experience as a Customer Service Manager

Recruit, Manage and supervise a team of customer service representatives.

Develop and implement customer service policies and procedures to enhance the overall customer experience.

Maintain a high level of product knowledge to effectively address customer inquiries and concerns.

A minimum of two years previous people management experience;

Customer Experience Manager – Airports

Skills & Abilities required are

Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;

Strong interpersonal skills (organizational, team oriented & focused)

A genuine passion for creating and leading a global top ten Airline customer and employee experience ;

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Related customer service management experience in manufacturing.

Update management on any concerns and inability to meet scheduled timelines.

Strong verbal and written communication skills.

Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.

Build and lead the customer service department ensuring a highly engaged and motivated team.

Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.

Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system

The following Team will report directly to the Manager of Customer Experience:

Creates action plans for areas to improve the customer experience; providing regular feedback to department heads

Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty

Reports on areas of opportunity to improve our overall customer experience

Excellent organizational skills to effectively plan, execute and direct resources

Work closely with Finance team to resolve invoicing issues as well as airline partners.

REQUIRED: Sabre ticketing experience in the travel industry

Strong communication skills, both written or verbal

Strong level of customer empathy and problem-solving skills

Engage customers with rebooking their travel accommodations and ensure that tickets are accurately and proactively changed and/or issued.

Resolve complex situations for passengers, communicate with airlines and identify best resolution for business and passenger.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

A minimum of 3 years of experience in a store management, sales and customer service position

Support the Store Manager in team management and merchandising to achieve sales goals.

Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence results.

Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

The Manager, Customer Experience’s accountabilities include, but are not limited to:

·Overseeing all aspects of the customer experience, including

·All other duties and responsibilities as assigned

·A minimum of 3 years serving experience in the hospitality industry

·Hands-on experience in sales and the ability to deliver an excellent customer experience

·Effective listening skills, patience and tolerance when dealing with demanding customers