Customer Service Manager Jobs

Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.

The Customer Service Manager will lead the department and will work closely with production and management to resolve service-related issues. This individual will implement customer service policies and will ensure high quality services.

Responsibilities:

• Work closely with production to ensure daily production needs are met.
• Update management on any concerns and inability to meet scheduled timelines.
• Develop department metrics and KPIs and ensure departmental objectives are met.
• Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.
• Develop strategies to best support and add value to clients.
• All other duties as required.
• Lead the order entry team.
• Conduct weekly team meetings.
• Drive continuous improvement.
• Oversee all service requests and determine validity of warranty requests.
• Build and lead the customer service department ensuring a highly engaged and motivated team.
• Ensure timely processing of orders and communication with customers.
• Build strong relationships with customers.
• Communicate any concerns regarding timelines to customers in a prompt and efficient manner.

Qualifications:

• Customer service oriented.
• Related customer service management experience in manufacturing.
• Strong verbal and written communication skills.
• Techy savvy with the ability to use ERP systems and Microsoft Office.
• Proven experience leading teams.