Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Some similar recruitments
Manager, Customer Experience [Td Bank]
Recruited by CareerBeacon 6 months ago Address Seaforth, Ontario, Canada
Customer Service Manager, New Home Construction
Recruited by Dean Group 8 months ago Address Concord, Ontario, Canada
Customer Service Manager Jobs
Recruited by Carelancer 8 months ago Address Ontario, Canada
Customer Experience Manager – Airports / Chef De L’expérience Client – Aéroports
Recruited by Air Canada 8 months ago Address Halifax, Nova Scotia, Canada
Customer Experience Manager Jobs
Recruited by Michaels Stores 8 months ago Address Kingston, Ontario, Canada
Customer Service Manager Jobs
Recruited by 3 Step Recruitment Inc. 8 months ago Address Vaughan, Ontario, Canada
Customer Business Manager, Food Service - Bakery Channel
Recruited by Arla Foods 8 months ago Address Concord, Ontario, Canada
Customer Experience Manager Jobs
Recruited by Alumni Educational Solutions 8 months ago Address Waterloo, Ontario, Canada
Operations Manager – Warehouse And Customer Service
Recruited by Quantum Management Services Ltd. 8 months ago Address Vaughan, Ontario, Canada
Customer Service Agent (Sabre Experience Required)
Recruited by Swoon 9 months ago Address Ontario, Canada
Bilingual Regional Service Relationship Manager
Recruited by ADP 9 months ago Address Dartmouth, Nova Scotia, Canada
Assistant Manager - Customer Experience Manager
Recruited by Laura Canada 9 months ago Address Burlington, Ontario, Canada
Manager, Customer Experience Jobs
Recruited by Golfplay 10 months ago Address Waterloo, Ontario, Canada

Customer Service Manager Jobs

Company

Michaels Stores

Address Kingston, Ontario, Canada
Employment type PART_TIME
Salary
Category Retail
Expires 2023-07-04
Posted at 9 months ago
Job Description
Store - KINGSTON, ON
We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit Michaels Benefits
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Acknowledge customers, help locate the product and provide solutions
  • Assist with cash reconciliation and bank deposits
  • Manage and execute shrink and safety programs
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Serve as Manager on Duty (MOD)
  • Manage and execute the shrink and safety programs
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Cross train in Custom Framing selling and production
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
  • Lead the omnichannel processes
  • Assist with the onboarding of new Team Members
Preferred Knowledge/Skills/Abilities
Other duties as assigned
Preferred Type of experience the job requires:
  • Retail management experience preferred
Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.