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Customer Service Manager – Cargo Jobs

Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
National Manager Customer Service
By Sleep Country Canada At Brampton, Ontario, Canada
Exceptional interpersonal, communication, organizational, relationship building, negotiation, analytical, project management and presentation skills
The Qualifications and Experience we like to see:
Develop and oversee the implementation of Customer Service/Experience strategies and initiatives across various-functional groups
7 years of experience in a customer service or related field and dealing with escalations
2-3 years’ experience in managing or leading a customer service team in a call center environment
Excellent written and verbal communication skills
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Manager, Equipment And Maintenance Programs - Cargo / Chef De Service – Matériel Et Programmes De Maintenance – Air Canada Cargo
By Air Canada At Toronto, Ontario, Canada
Proven experience (5+ years) in equipment and maintenance management, preferably in a warehouse or logistics environment.
Develop and implement comprehensive equipment management strategies, policies, and procedures.
Computer proficiency including computerized maintenance management systems (CMMS), Microsoft Office, CAD and simulation software.
Develop and manage a preventive maintenance program for equipment and machinery, ensuring adherence to scheduled maintenance activities.
Identify training needs to enhance the technical skills of the maintenance team.
Strong knowledge of mechanical, electrical, and pneumatic systems used in automated cargo handling equipment.
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Customer Service Manager | Halton Hills, Ontario Ca
By Vaco At Greater Toronto Area, Canada
Strong understanding of equipment capabilities and safety requirements.
Manages the repair and maintenance of equipment to include the organization of yard (Ready to Rent, Returned, Down)
Perform other duties assigned as assigned by the manager.
Extensive experience in the repair and maintenance of diesel engines and/or electric motors
Knowledge of work planning and scheduling and other supervisory activities
Prepares work schedules and handles service calls to meet customer needs and ensure that equipment is available as required.
Manager Hub Operations – Cargo
By Air Canada At Toronto, Ontario, Canada
Thorough knowledge or resource management, absenteeism control and return to work programs
Be proactive in supporting succession planning and management development
Lead the Development & execution of the Operations Control Centre and the proactive management plan.
Seek and communicate opportunities for cost control (including exercising risk management)
Manage processes to encourage and obtain ongoing feedback from employees to identify concerns
Promote and manage a corporate culture of accountability and ownership
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Manager Hub Operations – Cargo/Chef De Service – Opérations De Fret– Air Canada  Cargo
By Air Canada Cargo At Toronto, Ontario, Canada
• Thorough knowledge or resource management, absenteeism control and return to work programs
• 5 years work related experience.
• Proven leadership and negotiation skills
• Strong presentation skills with solid verbal and written communication skills
• Good conflict resolution skills
• Demonstrated ability to develop and implement action plans that achieve objectives
Hr Customer Service Manager
By Diamondpick At Calgary, Alberta, Canada
8- 10 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Ability to answer to queries related to payroll
Customer Service Manager - Amico Group Of Companies
By Amico Group of Companies At Richmond Hill, Ontario, Canada

Customer Service Manager - Amico Group of Companies Customer Care Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading ...

Customer Service Manager Jobs
By Carelancer At Ontario, Canada
Stay updated on industry trends and best practices in customer service management.
Bachelor's degree in business administration, management, or a related field.
Proven working experience as a Customer Service Manager
Recruit, Manage and supervise a team of customer service representatives.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
Customer Journey Management - Customer Service Manager/Chef Du Service Clientèle – Gestion De L’itinéraire Client
By Air Canada At Toronto, Ontario, Canada
Knowledge of labor relations and experience in managing a unionized workforce is an asset.
Strong written, verbal, and interpersonal communication skills
Excellent interpersonal skills; conflict resolution, communication and leadership skills.
Analytical thinking and problem solving abilities
Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC
Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.
(Can) Customer Service Manager
By Walmart Canada At Bowmanville, Ontario, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
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Customer Service Manager Jobs
By 3 Step Recruitment Inc. At Vaughan, Ontario, Canada
Related customer service management experience in manufacturing.
Update management on any concerns and inability to meet scheduled timelines.
Strong verbal and written communication skills.
Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.
Build and lead the customer service department ensuring a highly engaged and motivated team.
Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.