Customer Service Manager Jobs

Working at Motion Industries (Canada) is about partnering – with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move – you’ll partner with some of the most talented and humble men and women driving our industry forward. We just like to think that we’re real people with real expertise. We are currently seeking an experienced Customer Service Manager to help us maintain our commitment to our customers as we continue to grow. But that’s enough about us.

Who You Are

You’re a leader who takes initiative, sees a problem or opportunity, and dives in.

You bring your ‘A game’ every day to elevate your team and meet challenges head on. You’re an analytical thinker with savvy interpersonal skills, a strong will to learn and a desire to partner with others in a highly collaborative team environment.

If you are passionate about leading your team and collaborating with customers through everything, from hands-on operational duties to team motivation efforts, we want to talk to you!

About The Role

As Customer Service Manager you will lead the team of Customer Service Representatives and On-Site Service Representatives dedicated to serving a high profile, key account. This is a multi-aspect role that encompasses both service management, leadership and coaching of your team.

Job Responsibilities

• Maintain, modify and implement effective processes ensuring consistent workflow
• Creating a positive, dynamic, and fun work environment
• Act as principal contact for internal/external stakeholders; customer, product specialists, corporate support team and vendors
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
• Energize your team, cheering successes and guiding through challenges
• Champion development of your team to drive individual and team goals and best practices

Requirements

As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal skills as well as the ability to establish rapport and build solid relationships with your branch team and customer contacts.

• Grow your skills and career through business and personal development courses and activities
• Strategic manager of people and personalities to optimize team results
• A builder of people; training, mentoring and developing individuals and teams for their success.
• Analytical thinker, curious by nature, able to see different angles to situations and challenges
• High school diploma coupled with some post-secondary education (preferred)
• Industrial / distribution experience, an asset
• Experience managing and mentoring a customer facing team
• Resolve customer issues – determine the cause, provide a solution, make necessary adjustments and follow up to ensure customer satisfaction
• Strong computer proficiency
• Polished interpersonal skills, employing tact and diplomacy handling situations and people
• Share your big ideas, learn from your mistakes, ask for help and lend a hand when needed
• 5+ years of proven sales or customer service leadership experience

The Work Experience At Motion Industries (canada) Includes

• Growth and Development opportunities
• Great company culture with a strong leadership team
• Competitive salary and bonus plan
• An attractive pension plan
• Comprehensive flex benefits
• Learning and development opportunities
• Open and frequent communication
• Timely feedback on individual performance and career development opportunities

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.