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Customer Service Operations Manager Jobs

Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Customer Operations Manager Jobs
By Zoomo At Toronto, Ontario, Canada
5+ years of experience in retail/operations management
Own core KPIs for store financial performance, operational efficiency, and customer experience
Raise the global Zoomo standard for in-person customer experience
Global and country-specific benefits packages
Develop and empower a store team of Technicians and Rider Advisors, including through active feedback and coaching
Collaborate with regional strategy, marketing, and partnerships teams to grow Canada into a global leader for Zoomo.
Customer Service Assistant, Operations
By Bison Transport Inc. At Winnipeg, Manitoba, Canada
Proven communication and time-management skills
Prior Transportation, and/or Logistics experience is an asset, but not a must
Sound analytical and critical thinking skills
Decision making and organizational skills
Strong customer service and relationship-building skills
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Product Manager – Customer Operations
By Pinnacle At North York, Ontario, Canada
Proven experience in product management, preferably in the online sports betting or gaming industry.
Proven experience with CRM systems and player management tools, preferably with Salesforce ServiceCloud and Marketing Cloud
Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
5+ years' experience in operational roles directly related to Customer Management activities.
5+ years' experience in product management role
Excellent analytical skills with the ability to interpret data and performance metrics to drive insights and optimize performance.
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Hr Customer Service Manager
By Diamondpick At Calgary, Alberta, Canada
8- 10 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Ability to answer to queries related to payroll
Manager, Gene Therapies (Gtx) Customer Operations & Patients Services
By Novartis At Montreal, Quebec, Canada
Effectively manages external vendors and ensures smooth delivery of services to healthcare teams and patients/caregiver(s)
Minimum of 3 years in customer support (service) or patient facing experience is preferred
High level of emotional intelligence to manage complex and difficult stakeholder situations
Problem solving and analytical skills with a new solutions mindset .
Supports assigned hospital accounts across the country with a smooth and seamless treatment journey from patient identification to infusion/surgery
Proactively work on customer satisfaction, and collect feedback, insights, and identify opportunities for improvement
Customer Service Manager Jobs
By Carelancer At Ontario, Canada
Stay updated on industry trends and best practices in customer service management.
Bachelor's degree in business administration, management, or a related field.
Proven working experience as a Customer Service Manager
Recruit, Manage and supervise a team of customer service representatives.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
(Can) Customer Service Manager
By Walmart Canada At Bowmanville, Ontario, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?
Customer Service Manager Jobs
By 3 Step Recruitment Inc. At Vaughan, Ontario, Canada
Related customer service management experience in manufacturing.
Update management on any concerns and inability to meet scheduled timelines.
Strong verbal and written communication skills.
Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.
Build and lead the customer service department ensuring a highly engaged and motivated team.
Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.
Customer Care Service Manager
By Digreen Homes At Markham, Ontario, Canada
Arrange and manage scheduling for PDI’s and trades
Manage trades and Service Technician/handymen to ensure all deadlines are accurately met
3+ years in a Construction Care Manager role
High level of communication and customer service skills
Point of contact for new construction homeowners
Assist homeowners with their questions, concerns, or service inquiries in accordance with company policies guidelines and The Ontario Building Code
Customer Service Manager Jobs
By Walmart Canada At Edmonton, Alberta, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?
Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management