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Customer Service Operations Manager Jobs in Quebec

(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Manager, Gene Therapies (Gtx) Customer Operations & Patients Services
By Novartis At Montreal, Quebec, Canada
Effectively manages external vendors and ensures smooth delivery of services to healthcare teams and patients/caregiver(s)
Minimum of 3 years in customer support (service) or patient facing experience is preferred
High level of emotional intelligence to manage complex and difficult stakeholder situations
Problem solving and analytical skills with a new solutions mindset .
Supports assigned hospital accounts across the country with a smooth and seamless treatment journey from patient identification to infusion/surgery
Proactively work on customer satisfaction, and collect feedback, insights, and identify opportunities for improvement
Operations Service Manager (Yul)
By Delta Air Lines At Montreal, Quebec, Canada
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements.
Demonstrates expertise in operations and strong customer service skills.
Working knowledge of Delta policies and procedures.
Strong written and verbal communication, including platform/presentation skills.
Must be approachable and have interpersonal skills that foster trust and respect.
Experience managing conflict and resolving problems effectively.
Airbus Canada - Retrofit Coordinator – Customer Service Procurement – Sourcing Operations (Pmrs)
By Airbus Protect At Montreal, Quebec, Canada
You show excellent communication and presentation skills combined with a proven experience in stakeholder management
You have a first working experience in Procurement, Customer Service or Supply Chain
You have strong knowledge of G Suite and other current key IT applications (ideally Skywise, SAP RPR or SAP ABC, ...)
Enrichir et répondre aux besoins des clients internes à l'acheteur stratégique respectif pour l'approvisionnement conformément aux politiques d'approvisionnement PMR
Renforcer la collaboration et les relations entre les parties prenantes internes et les acheteurs Px
Recueillir des catalogues de prix pour l'année + 1
Manager, Customer Service Jobs
By National Bank of Canada At Québec, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?
Service Operations & Maintenance Manager
By Siemens At Montreal, Quebec, Canada
Sound knowledge of maintenance management, familiarity with the rail industry, equipment, terminology, and regulatory obligations.
Prepare and host meetings with senior management and customers.
Sound knowledge of work practices, work instruction manuals, and train maintenance, with highly developed product knowledge and troubleshooting skills.
Familiar with PM@Siemens, Project Management Professional (PMP)®, or other Project Management methodology and terminology.
Familiarité avec PM@Siemens, Project Management Professional (PMP)®, ou toute autre méthodologie et terminologie de gestion de projet.
Responsible for the objectives, performance, and fulfilment of the Siemens’ contractual requirements under the TSSSA (Technical Support and Spares Supply Agreement)
Manager, Customer Service Jobs
By National Bank of Canada At Canada
Experience in personnel management and coaching
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Build loyalty by maintaining close relationship with clients and offering them quality service
Experience in business development and customer service
Knowledge of financial products and services
Please note that the incumbent will be assigned to the branch in Lasalle.
Manager, Customer Service Jobs
By National Bank of Canada At Val-d’Or, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Knowledge of financial products and services, an asset
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management