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Customer Service Operations Manager Jobs in British Columbia

(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Fresh Prep At Vancouver, British Columbia, Canada
Strong organizational skills and exceptional time management skills
Minimum 2 years of experience in a supervisory role; experience leading team members remotely is an asset
You’ll be the go-to person for high-touch escalations, which you’ll handle with compassion and professionalism using your conflict resolution skills.
You’ll hire, onboard, train, and performance manage candidates and team members in your department.
3-5 years of experience in Customer Service roles in a mid- or larger-sized organization showing progressive development
Self-motivated, with leadership skills and a high energy outlook
Operations And Customer Service Specialist
By Envol Strategies At , Vancouver, Bc, Ca
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Customer Service & Campus Operations Assistant-2
By Northeastern University At Vancouver, British Columbia, Canada
Ensuring that campus amenities are fully supported and available to the community
Troubleshooting technical issues and assisting with classroom technology;
Assisting with room setup, breakdown, and reconfiguration;
Assisting with student orientations and campus events;
Ensuring facility related issues are reported and followed up on in a timely fashion
Including but not limited to assisting faculty and student services staff with printing handouts and organizing promotional materials;
Customer Service & Campus Operations Assistant-1
By Northeastern University At Vancouver, British Columbia, Canada
Ensuring that campus amenities are fully supported and available to the community
Troubleshooting technical issues and assisting with classroom technology;
Assisting with room setup, breakdown, and reconfiguration;
Assisting with student orientations and campus events;
Ensuring facility related issues are reported and followed up on in a timely fashion
Including but not limited to assisting faculty and student services staff with printing handouts and organizing promotional materials;
Operations And Customer Service Specialist
By Envol Strategies At Vancouver, British Columbia, Canada
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Operations And Customer Service Specialist
By Envol Strategies At Burnaby, British Columbia, Canada
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management