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Customer Service Operations Manager Jobs in Ontario

Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Customer Care Service Manager
By Digreen Homes At Markham, Ontario, Canada
Arrange and manage scheduling for PDI’s and trades
Manage trades and Service Technician/handymen to ensure all deadlines are accurately met
3+ years in a Construction Care Manager role
High level of communication and customer service skills
Point of contact for new construction homeowners
Assist homeowners with their questions, concerns, or service inquiries in accordance with company policies guidelines and The Ontario Building Code
Concierge Manager (Customer Service Manager)
By Laura Canada At Mississauga, Ontario, Canada
Minimum 5 years proven industry experience in customer service, experience in eCommerce is an asset
Minimum 3 years of people leadership experience
Strong verbal and written communication skills (French/English)
Bachelor’s degree in a related field, Master’s degree is an asset
Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos
Ability to empathize and find creative solutions when emotions are involved
Manager, Client Service Operations, Hybrid Work Place
By Bell At Mississauga, Ontario, Canada
2+ years of management experience
Accountable for the overall management of performance, workload and scheduling for the Service Desk
Change management competency, effectively lead the team through the numerus changes to our organization
Manage presence at work, medical, scheduling, payroll and vacation planning as well as general employee concerns
Ability to act as a change manager (change initiatives)
Knowledge of Microsoft office (Intermediate Level)
Customer Service Manager Jobs
By Strategy Recruitment Group At Markham, Ontario, Canada
4-5 + years' of customer service at a management level required
Manage large customer/business accounts and support with daily questions and opertations
Manage the on-boarding of new accounts
Bachelor's degree or equivalent experience
Strong problem solving skills with the ability the multitask
Excellent written and verbal communication skills
Manager Of Customer Service
By PaperWorks At Greater Napanee, Ontario, Canada
Report KPI performance to Senior Management on a regular basis and communicate resource requirements where appropriate
Ten years of experience in supply chain management with a strong customer service orientation
Establishment and management of supplier-managed inventory for selected customers.
Strong managerial and negotiating skills
Reports to the Plant General Manager
Five years of supervisory experience
Manager Of Customer Service
By Corporation of the City of Port Colborne At Port Colborne, Ontario, Canada
Provide supervision and direction to the Customer Service Clerks, including scheduling, performance management, training and development.
Attend department management staff, Committees of Council, and special interest group meetings, for the purpose of taking minutes, as required.
Main responsibilities include, but are not limited to:
Provide support to staff, as the CityWide subject matter expert, including training and responding to inquiries.
Coordinate and provide administrative support for special events.
Receive telephone calls and respond to general inquiries.
Customer Service Manager Jobs
By Momentous At Ottawa, Ontario, Canada
Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).
10+ years customer service experience preferably providing technical support
Experience using Zendesk or similar platforms
Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.
Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;
Continuously identify opportunities to increase efficiency and effectiveness

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management