Customer Service & Campus Operations Assistant-2

Qualifications

About the Opportunity

The ideal candidate will have a minimum of two years of office coordination experience. Experience in higher education is a plus. The candidate must enjoy working with diverse populations and be comfortable working independently.

The successful candidate will have outstanding customer service and interpersonal skills, and proficiency in Microsoft Office Suite and G Suite. Experience with Canva or other design software is preferred. Detail oriented with a focus on quality and accuracy is desired. Must be able to learn quickly in a technical environment, and operate video conferencing equipment, printers, copiers, and computers. Flexibility, a positive attitude, and commitment to excellence are vital.

Duties & Responsibilities

Responsibility

Percent of Time

Key point of contact: 35

• Acting as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students
• Ensuring that campus amenities are fully supported and available to the community
• Acting as the first point of contact for students and faculty ensuring that classes and campus activities are set up for success

Campus operations and event support: 30

• Assisting with student orientations and campus events;
• Troubleshooting technical issues and assisting with classroom technology;
• Ensuring facility related issues are reported and followed up on in a timely fashion
• Assisting with room setup, breakdown, and reconfiguration;

Completing administrative duties: 35

• Maintaining the campus areas in a clean and stocked manner;
• Administrative support relevant to campus operations, safety protocols, and University policies and procedures;
• Including but not limited to assisting faculty and student services staff with printing handouts and organizing promotional materials;
• Special projects as assigned
• Administration support to regulatory submission and review processes;

Our campus hours are currently 8:00 am to 10:00 pm and these positions may alternate between evening shifts and day shifts to ensure campus coverage and to support events. Weekend shifts may also be required.""

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.