Office Administrator/Customer Service

UNITEX SALES Ltd. located in Abbotsford, BC is a well-established garment and promotional products company that has been in business for over 20 years. Our focus is on providing a quality customer service experience which includes high quality workmanship.

OFFICE ADMINISTRATION/CUSTOMER SERVICE

We currently have a full-time position available Monday-Friday 8:30am-5:00pm

Duties include but are not limited to:

SALES SUPPORT:

• Filing of paperwork
• Answer incoming phone calls and assist customers with inquires
• Assist walk in customers with inquires and order pickups
• Process returns with accuracy and timeliness
• Sales order tracking to ensure customers are being updated with any potential changes to their orders
• Enter and process sales orders with accuracy and timeliness

PURCHASING:

• Enter purchase orders and submit to vendors
• Negotiate pricing with vendors when applicable
• Freight cost management
• Research products from a wide variety of vendors to fulfill customer qualifications and needs
• Tracking of product orders to ensure delivery time lines are being adhered to

INVENTORY:

• Maintain sample inventory ensuring showroom is clean, organized and pricing is up to date on product
• Price and tag incoming sample inventory for showroom

SALES:

• Source new sales opportunities by researching accounts, identifying key players and generating interest
• Follow up with existing customers to maintain relationships and continued future sales
• Understand customer needs and requirements; establish rapport and cultivate relationships
• Educate customers on products and custom programs as necessary
• Develop customer solutions

Qualifications and Skills:

• Must be reliable, dependable with high integrity and strong work ethic
• Friendly and energetic with strong communication skills
• 1-2 years of previous administration or sales experience
• Strong mathematical and computer skills
• Fluency in English
• Excellent attention to detail
• Organized multitasker with a can-do attitude and a flexible team player