Customer Service Representative and Office Administrator Jobs

Manages the shop’s email inbox and forwards, distributes or files emails accordingly;

Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;

Reviews monthly ARA and MSP benefits statements for accuracy;

Performs year-end requirements as directed by Head Office

Minimum of 3 years related experience in a fast-paced, team-oriented environment

Strong interpersonal skills with customer service-oriented attitude

Manages the shop’s email inbox and forwards, distributes or files emails accordingly;

Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;

Reviews monthly ARA and MSP benefits statements for accuracy;

Performs year-end requirements as directed by Head Office

Minimum of 3 years related experience in a fast-paced, team-oriented environment

Strong interpersonal skills with customer service-oriented attitude

Producing reports and management information when requested

Previous experience within a customer service position

Excellent administration skills with attention to detail

Excellent oral and written communication skills

27 days holiday (+ 8 Bank Holidays)

Monday - Friday 9.00 am - 5.00 pm

Trouble shooting items and other duties ranging from filing, corresponding with management, and coordinating with clients.

A minimum of 1 full year of customer service, administration, or other equivalent experience

Knowledge of Microsoft Suite (Excel, Word, Outlook)

Successful candidate will be a problem solver, with strong critical thinking skills.

Must have strong communication skills, both oral and written.

Strong computer and ERP skills required as the successful candidate will be working with SAP.

You must be very organized and have excellent note taking abilities.

You are required to consistently increase your knowledge in the optical industry (science of optics and newest fashions and trends).

You must be very fast and be able to assist multiple clients at the same time.

Welcome patients and inquire about their needs

Assist clients with selection of suitable eyeglasses/sunglasses

Inform clients about our products and services

Good written and oral skills

Willing to learn new skills

Answer incoming emails/calls and redirecting to appropriate persons

Entering orders into computerized order entry system

Develop quotations for distributors needs

Prepare pick ships for warehouse employees

Research products from a wide variety of vendors to fulfill customer qualifications and needs

Understand customer needs and requirements; establish rapport and cultivate relationships

1-2 years of previous administration or sales experience

Friendly and energetic with strong communication skills

Strong mathematical and computer skills

Answer incoming phone calls and assist customers with inquires

Strong customer service skills, problem solving and organizational time management skills

We offer benefits and compensation packages that go beyond the expected - including The Employee Home Ownership Program

Our Low-Rise Division offers a unique experience in that:

Engage managers for escalations and schedule touchpoints accordingly

2+ years of customer service and/or administrative experience

Tarion Warranty knowledge an asset

Manages the shop’s email inbox and forwards, distributes or files emails accordingly;

Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;

Reviews monthly ARA and MSP benefits statements for accuracy;

Performs year-end requirements as directed by Head Office.

Minimum of 3 years related experience in a fast-paced, team-oriented environment

Strong interpersonal skills with customer service-oriented attitude

Coordinates Client “in-plant” waste management systems

Communicates with clients, subcontractors and supervisors, any changes or discrepancies in contract and/or subcontract requirements

Ensures that contract and/or subcontract requirements are being met and/or exceeded

Provide/Analyze baseline reconciliation as required per contract or more often if needed to manage discrepancies

Communicates with client(s), subcontractors and supervisors, any changes or discrepancies in contract and/or subcontract requirements

Analyzes costs/benefits of new continual improvement initiatives

Must have accurate data entry skills and proficiency in MS Excel and MS Word

Competitive annual salary of $44,000 depending on experience

Strong customer service skills required

Strong communication and collection skills

Permanent opportunity with a great employer

Great work-life balance working Monday to Friday 8am to 5pm

Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management.

Minimum 1 years of relevant experience

Excellent verbal, written and communication skills

Experience with SAP is considered an asset

Coordinating and interacting with other department personnel as required.

Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors, and other key stakeholders.

Proficiency in computer skills and familiarity with customer relationship management (CRM) software, office productivity tools, and communication platforms.

Exceptional organizational and time management abilities with a keen attention to detail.

Proven experience in digital customer engagement, customer support, or a similar role.

Knowledge of digital marketing & social media platforms and tools.

Excellent communication skills, both written and verbal, with a customer-centric approach.

Ability to multitask, prioritize responsibilities, and work effectively under pressure.

Manages the shop’s email inbox and forwards, distributes or files emails accordingly;

Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;

Reviews monthly ARA and MSP benefits statements for accuracy;

Performs year-end requirements as directed by Head Office.

Minimum of 3 years related experience in a fast-paced, team-oriented environment

Strong interpersonal skills with customer service-oriented attitude

Manages the shop’s email inbox and forwards, distributes or files emails accordingly;

Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;

Reviews monthly ARA and MSP benefits statements for accuracy;

Performs year-end requirements as directed by Head Office.

Minimum of 3 years related experience in a fast-paced, team-oriented environment

Strong interpersonal skills with customer service-oriented attitude

Help identify specific or alternate solutions based on requirements

2+ years of counter sales or customer service experience required

Electrical experience would be a strong asset

Knowledge of AS400 would be an asset

Monday-Friday work week! (except once a year for Inventory!)

Hours of work from 7:30-430

Salary: To commensurate with experience.

Benefits: Dental care, Disability insurance, Extended health care, Life insurance, Vision care

· Receiving calls, emails from customers and completing account changes,

· Answering questions and forwarding requests to appropriate team members,

· Creating daily route paperwork,

· Professional communication with suppliers and vendors,

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Why this role is important?

Why work at Shoppers Drug Mart?

Manages the shop’s email inbox and forwards, distributes or files emails accordingly;

Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;

Reviews monthly ARA and MSP benefits statements for accuracy;

Performs year-end requirements as directed by Head Office.

Minimum of 3 years related experience in a fast-paced, team-oriented environment

Strong interpersonal skills with customer service-oriented attitude

One-year related experience and/or training; or equivalent combination of education and experience.

Employer covered Group Medical Benefits

High school diploma or general education degree (GED)

Be a member of a interconnected global customer service team

Ability to maintain working hours in different time zones (particularly Pacific Time Zone)