Customer Service Administrator Jobs

The Customer Service Administrator is responsible for assisting with shipment orders in liaison with UPS and preparing administrative documents for customer order tracking. This position will be a key player in supporting our customer service team to ensure a seamless delivery process.

PRINCIPAL FUNCTIONS & OBJECTIVES

• Coordinating and interacting with other department personnel as required.
• Coordinating and interacting with other department personnel as required.
• Loading and managing shipment orders on UPS trucks & emailing tracking documents in liaison with UPS
• Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors, and other key stakeholders.
• Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management.
• Tracking shipment details to customers for all orders, replacements, and parts.

KEY SKILLS AND EXPERIENCE

• Minimum 1 years of relevant experience
• Service driven with exceptional attention to detail
• Ability to work well in a fast-paced environment
• Productive and efficient in planning and executing work
• Strong interpersonal skills
• Exceptional attention to detail
• Highly organized with a proven ability to multi-task
• Experience with SAP is considered an asset
• Energetic, upbeat and a tenacious team player
• Proficient in MS Office Applications
• Productive and efficient in planning and executing work
• Excellent verbal, written and communication skills

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.