Customer Service Supervisor Jobs

Position: Account Manager – Performance Adhesives & Specialties

Location: Burlington or Oakville, Ontario

Territory: Grand Toronto Area

Status: Full-time Permanent (1)

Are you recognized for your good product knowledge and application experience with adhesives used in the packaging industry in general? Technical sales and complex problem solving is no secrets for you? Are you known for your initiative, creative ideas and strategies on how to develop your territory? Do your clients describe you as a confident and adaptable person who can quickly deal with a variety of complex situations? If you answered yes to all these questions, this is a great opportunity for you to come play a key role in our Performance Adhesives & Specialties group!

We are currently seeking an energetic and highly motivated sales professional to fill the position of Account Manager for our Performance Adhesives & Specialties group. We are looking for a candidate who will bring professional sales experience to this position to maintain a territory (GTA) with a focus on developing relationships with existing customers and prospecting for new customers.

Reporting to the Sales Manager, the selected candidate will be responsible of promoting Quadra's products in the performance adhesives and specialties industry. We are looking for a person with good technical knowledge and experience in the industrial adhesives industry.

About your future team

At Quadra, we put people first so that together, we can reimagine the possibilities.

We are looking for a candidate who will fit in well with our culture and be interested in a long career in professional sales. We offer you the opportunity to be part of a collaborative, innovative and determined team within a growing, people-oriented, a Great Place to Work® certified organization. You will work with dynamic colleagues who are eager to share their knowledge with you. Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in select markets in the United States. We are a rapidly growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

What are the main responsibilities of the Account Manager – Performance Adhesives & Specialties?:

• Cold calling potential customers
• Assist with customer troubleshooting and optimization opportunities
• Providing technical assistance for established customer base
• Ensure the planning and organization of his/her time while participating in any other various projects as requested by the Sales Manager
• Manage key customer relationships, in line with Quadra’s core values and strategic vision
• Qualify key decision makers, establish and maintain relationships with them to obtain repeat and new sales
• Promoting our portfolio of hot melt/liquid and structural adhesives and sealant
• Actively participate in financial forecasting exercises
• Developing strong relationships with new and existing customers and grow sales with both
• Develop and utilize internal and external resources, showcasing Quadra’s reputation for service excellence
• Sell Quadra’s superior product line to potential customers through routine customer visits, joint calls and participation in industry events
• Maintain and grow a strong established customer base in general packaging applications as well as some automotive accounts
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
• Manage tight timelines and deal with after hour emergencies
• Weekly reporting and scheduling

The ideal candidate will have the following qualifications and skills:

• Demonstrated organizational and problem-solving skills in developing, following up and closing sales opportunities
• Excellent negotiation skills and strong business acumen
• Willingness to travel up to 40% of the time, including overnight travel
• Minimum of 5 years’ experience in customer prospecting and business development; proven track record of sales growth and customer retention – business to business experience is key
• Strong computer skills, experience with a CRM (ideally Salesforce) and Microsoft Office Suite
• Possess a strong analytical and technical skill set necessary to learn and troubleshoot adhesive applications
• Experience in the industrial adhesives market with knowledge of the manufacturing sector is considered an asset
• Bring proven presentation and written communication skills
• Must have a valid driver's license and be able to travel outside of Canada
• Ability to be self-motivated, self-directed, learn new technologies and adapt to new situations
• Bachelor’s degree in Business, Administration, Marketing, or in a science field
• Excellent interpersonal skills and initiative
• Possess a high degree of organization, planning and multi-tasking skills
• Recognized for the ability to build trust with customers

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years and as a Great Place to Work for Women®! You will work with dynamic colleagues who are eager to share their knowledge with you.

Benefits for choosing Quadra?

• Competitive salary and generous performance incentive program $
• Customized training built for you
• Retirement plan with a match and several long-term investment programs
• Social activities organized by the company
• Programs offered to employees to improve their quality of life (Wellness Portfolio)
• Vacation, personal days and flexible days
• Possibility to travel across the country for team meetings and trainings
• Employee assistance program (EAP)
• Employee recognition program (years of service, merit awards, etc.)
• Company car & Gas card (car expenses covered)
• Private and family-owned company with a solid infrastructure
• Employee referral programs $
• Virtual wellness and mental health programs with a global healthcare leader
• Flexible work environment & Disconnection Policy
• Possibility of joining various company committees
• Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
• Full benefits coverage (dental, medical, etc.)
• Opportunities for advancement and professional development; a growing company that focuses on its people!
• Participate in various internal and external trainings
• Monthly cell phone & internet allowance
• And much more!
• Digital environment
• Caring for each other and having fun are part of our core values!
• A company that promotes diversity, equity, and inclusion

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral (or gender-neutral) wording in a non-discriminatory spirit.