Event Customer Service Representative

Location: Lot 524 – 315-325 Front Street West, Toronto

Start Date: ASAP

End date: TBD - Event Season

Shift: Days Vary (dependent on events at the Roger Centre & Metro Convention Centre) 6-8 hours shifts

• Changes may be made to this schedule are subject to operational requirements.

Deadline: Monday, August 28th, 2022, at 5:00pm

Who You'll Work For

REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood.

With an ecosystem of 5,000 locations and a team that's over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America.

By connecting the world to your block, we're making the place you live, the place you love to be.

What You'll Do:

• Parking stall count, ensuring parking vacancy available
• Assist with the retrieval of their keys or taking their keys using the tagging process currently in place in the facilities
• Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager
• Guiding traffic at the entry and exit at the parking premises
• Change or put away signage from the street as required
• Oversee Parking equipment (i.e. Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines), fee computer, coding station
• Ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balances to match daily revenues, may be required
• Ensure work area is maintained to REEF standard
• Assist customer inquiries in a high traffic environment
• Work effectively as a team with your Area Manager and Co-Workers
• Maybe required to deposit all monies and tickets as needed, at the closest drop safe, as mandated by the company
• Ensure positive experiences for all REEF partners and clients
• These are guidelines and express the minimum expectations, other duties may be assigned

What We Want From You:

• G License an asset but not required
• Previous experience an asset but not required
• Hands on working knowledge of parking equipment and related software
• Basic math Ability to multi-task
• Computer skills required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Able to work and thrive in a fast paced environment
• Ability to prioritize tasks in an ever changing environment
• Excellent organizational skills

PHYSICAL DEMANDS:

• Work is performed indoors, including walking, sitting and standing for an extended period of time including up to the entire duration of the shift.

WORKING CONDITIONS:

• Work is performed indoors or outdoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

This is an internal position for all UFCW Impark employees.