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Related keywords
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- Customer Supply Chain Manager
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- Customer Supply Chain Specialist
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Customer Service Representative- Supply Chain
Company | Robert Half |
Address | North York, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-09-20 |
Posted at | 8 months ago |
Description
- Identify recurring issues to determine and document possible solutions and assist with resolutions.
- Bilingualism (English & French) an asset
- Maintain knowledge regarding current marketing programs, Distribution Centre issues, and company Customer Service initiatives to provide insightful responses.
- Collaborate with internal departments to resolve issues with focus on service level agreements.
- Respond to calls and emails to provide first level customer service for stores, resolves issues working within the Call Centre Key Performance Indicators (KPI’s) and escalates issues to the appropriate person or department.
- Work flexibly, including some weekends and statutory holidays.
- Utilize internal tracking systems to track calls and emails.
- Ability to work well independently and also collaboratively with people to solve problems.
- Knowledge of logistic procedures in a retail call centre environment.
- Ability to problem solve and make connections of inter-related work process to find solutions.
- Experience with Microsoft office suite: Word, Excel, Outlook and PowerPoint to produce reports, documentation and presentations.
- Detail oriented with good time management skills.
- Ability to communicate with empathy and respect in a clear and concise manner with colleagues across the business including senior leaders.
- Bilingualism (English & French) an required
- Work experience in supply chain, retail operations, distribution and/or completion of Secondary School.
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