Customer Service Representative [Advantage Personnel]

Customer Service Representative
Moncton, NB
We are looking for a number of Customer Service Representative's, to join our client's team in Moncton NB.
If you are interested in a work from home project, can provide consistent, reliable customer service, then this may be the position for you. As a Customer Service Representative, you will communicate with key customers by telephone and/or in writing in a knowledgeable and personable manner. This is a remote work from home, three month contract position with the potential to be extended.
Available Shift: Monday to Friday (8:30AM-5:00PM)
Rate of Pay: $19.48/Hour
Start Date: August 17, 2023
Responsibilities

• Assess customer needs and address issues in a timely manner (including appropriate customer follow up) meeting quality objectives
• Educate customers in understanding the program
• Provide operational support to the Provincial Programs as needed
• Provide advice and recommendations to People Leader regarding procedures development relating to policy changes requested by the Department of Health
• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
• Adhere to the performance measures under the Service Level Agreement Contract
• Support and follow policies defined by the Department of Health
• Review and provide input for the maintenance and upkeep of the procedural documentation
• Produce clear and effective written materials
• Adhere to privacy guidelines following proper procedures
• Provide superior customer service by being proactive in meeting customer needs

Candidate Qualifications

• Have the ability to work on a variety of tasks, with strong organizational skills
• Must be able to handle difficult callers / conversations
• Have a positive attitude and the desire to be a team player
• 1 to 2 years relevant experience
• Possess good customer service skills
• Have accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)
• Excellent verbal and written communication skills for explaining complex issues to customers
• Highly effective listening skills to ascertain customers' needs, and determine appropriate action required for resolution
• Have a high attention to detail; and a high level of accuracy
• Technical savvy / must have strong computer skills and able to work with multiple screens
• High school and one year post-secondary diploma or equivalent

Please apply today, and thank you for your interest and time!
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