Customer Supply Chain Representative Jobs

Solid computers skills including advance MS Office knowledge including Excel, Word and PowerPoint.

Superior communication and interpersonal skills are essential.

Post-secondary education considered an asset.

Strong organizational skills and the ability to handle multiple priorities in a fast-paced environment is required.

Work well under pressure and successfully manage change will be critical.

Work with various departments to address customer supply concerns regarding product availability, logistics, end use, pricing, and delivery

Self-manage workload and priorities to meet monthly commitments and objectives within predefined time lines.

Daily review outstanding tasks to prioritize items for resolution.

Analyze new issues to determine what action is required to resolve.

Prioritize and perform daily customer service tasks including:

Investigate delays in invoice approvals and/or receipting and escalate any trends or recurring issues found to functional leadership

Reconcile unresolved invoices, debit/credit memos

Self-directed, with excellent time management and project planning skills.

Computer literacy with extensive knowledge of Microsoft Office, and Warehouse Management systems.

Play a critical role in developing a high performing team in following areas: Customer Claims, Deduction Management & Customer Analytics.

Excellent communication skills including an ability to communicate and work effectively with business and technical managers and diverse cross-functional groups.

Excellent organizational abilities, planning and prioritizing skills, and ability to meet deadlines.

Review and update Claims Policy in conjunction with Finance and Sales.

Detail oriented with good time management skills.

Maintain knowledge regarding current marketing programs, Distribution Centre issues, and company Customer Service initiatives to provide insightful responses.

Work experience in supply chain, retail operations, distribution and/or completion of Secondary School.

Experience with Microsoft office suite: Word, Excel, Outlook and PowerPoint to produce reports, documentation and presentations.

Knowledge of logistic procedures in a retail call centre environment.

Utilize internal tracking systems to track calls and emails.

Advanced analytical capabilities and Customer focus driving proactive collaboration both internally and externally

Drive improved order forecast accuracy and casefill through analysis of retailer data such as POS consumption and inventory vs. Mars forecast

Responsible for improving forecast and execution of retailer events such as New items & Distribution changes, promotions and displays

Standardizes existing ways of working and lead and implement new processes to drive efficiencies across segments and customers

Develops new analytics tools and reporting for the Customer Collaboration Team

Manage prospective customers, explaining the details of the different products offered and convincing them to buy our product directly.

Provide education to the B2B community on the features and benefits of Centra Windows.

Actively participate in industry associations, including Property & Building Managers and Landlords.

Network with Property Managers, Building Managers, and other influential B2B partners to build Centra's reputation and identify new opportunities.

Be a local expert on our competition, possessing detailed knowledge of product, installation, and pricing differences.

Experience selling in the construction industry is a significant asset.

College degree/diploma in Business Management or Supply Chain Logistics, or secondary degree, commercial education

Qualifications - Formal Education and Training:

1 -to 3 years’ experience in scheduling and/or customer service area

Proficient with Microsoft applications. Exceptional verbal and written communication skills, as well as strong organizational skills.

e specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

3 to 5 years of work experience in sourcing, purchasing, logistics, production planning, vendor negotiations, and inventory management

Manage and process customer orders with supply chain network (incl 3PL) and Finance

Experience with EDI platforms and knowledge of manufacturing and material chemistry would be an asset

Manage raw material, components and finished goods inventories including keeping system information and S&OP documents updated

Coordinate production scheduling with our co-packers including PO creation, Finance coordination, and vendor negotiations

Manage international orders and purchases including price negotiations, freight planning and import/export documentations

Serve as primary customer contact for supply chain and logistics to ensure optimal inventory and order management

A self-starter attitude and can set up processes and develop business strategies for ongoing supply chain management

Attend meetings and build relationships with customer to support supply chain and forecasting requirements.

Good understanding of supply chain, logistics and distribution gained through 1-3 years of experience

Strong interpersonal skills with ability to influence internal and external partners

Strong communication and presentation skills to deliver an impactful message cross functionally.

5 years minimum experience cultivating customer relationships in relevant industry.

Strong interpersonal, communication & presentation skills.

Strong customer focus & championing skills.

Strong negotiation, influencing skills / gaining commitment.

Health and Wellness Reimbursement program as well as other great employee benefits.

Develop and enable a multi-matrix collaborative relationship with: Customer's Supply Chain, Sales and the Hershey Operations organization.

Excellent data management and analytical skill accuracy.

Previous Logistics, Inventory Management or Forecasting experience preferred.

Supporting our Sales partners through execution and management of:

Strong understanding of the supply chain process, including distribution operations, forecasting, inventory management, order processing, shipping, receiving, warehousing and transportation flows.

Manage all Tier 1 Account inventory activities from a CPFR perspective.

Manage and “champion” the order-to-delivery process within the supply chain.

Bachelor Degree in Commerce, Economics or Management with a minimum of 7 years related industry experience (Supply or Trading background preferred);

Previous experience in preparing and delivering formal presentations to Executive and Senior Management as well as external customers;

Managing customer expectations and requirements by providing market-based products, fundamentals and pricing;

Strong business acumen with a knowledge base in Canadian crude and North American condensate markets;

Highly motivated with well-developed analytical, communication, leadership and negotiation skills;

Identifying and building relationships with key stakeholders in Canada;

Minimum of 3 years of customer facing supply chain experience - required

Walmart and /or LCL, Loblaw's experience is a great advantage

Excel - Pivots, IF Statements, Vlookup skills required

CPG industry experience is a strong preference

Excellent written & verbal communication skills.

Strong planning, organizing & adaptation skills.

Manage all orders within your client portfolio and ensure client satisfaction.

Minimum 2 years of relevant Customer Service experience, in a fast-paced, Consumer Goods (CG) environment.

Previous experience in the Food Processing Industry is a strong asset.

Self-starter and team player with strong interpersonal skills and flexibility.

Strong computer skills (MS Word, Excel, Outlook).

Demonstrated excellent Telephone/Communication/People skills, both written and verbal.