Customer Supply Chain Lead, Commercial Services

Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Supply Chain Lead, Commercial Services to join our rapidly growing company.

Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry across three major geographic regions. Our purpose, To Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetime, provides the foundation for our highest aspirations as a company.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Here’s the scoop - Summary

The Customer Supply Chain Lead Commercial Services is required to lead activities of Customer Claims and deduction management for direct and indirect accounts, while developing tools, processes and strategic capabilities to support Champion growth and business unit goals.

This individual will play a key role in Claims Policy overhaul, building strategic relationships with Sales and Distributors in defining and implementing Claims Policy, and will be fully accountable for managing Commercial Services Team analytics to support business growth.

Other responsibilities include: Working in collaboration with Director of Global Distribution & Logistics in supporting the development of strategic transportation and warehouse outlook. Play a critical role in development of new projects related to cost savings and streamlining processes. This position will lead our Canadian, US, Latin America, and Export portfolios (EMEA & APAC) by providing exceptional distributor support, reporting on key performance metrics and other day-to-day activities.

This role will report to the Director of Global Distribution & Logistics and work out of our Corporate Office in Edmonton.

Responsibilities

• Develop a strategic road map in conjunction with the Director of Distribution and Logistics, to improve processes, people development planning & system requirements.
• Responsible for overseeing the receiving of all the deductions and processing of all distributors claims in a timely way, with accuracy.
• Provide ongoing support to Distributor partners by providing the highest quality customer service through direct and indirect communication.
• Perform other tasks as required or assigned.
• Play a critical role in developing a high performing team in following areas: Customer Claims, Deduction Management & Customer Analytics.
• Work closely with the team to set clear targets and expectations, provide ongoing feedback.
• Support with day-to-day activities of Export document processing, trouble shooting, escalating issues as needed to avoid any potential delays to shipments and/or containers being held back at the port.
• Hire, train and develop team-members as required.
• Develop and present monthly and quarterly KPI updates to cross-functional teams internally and externally to key strategic distributors.
• Develop and execute business strategies for commercial line services, procedures, and processes that will drive efficiencies and process improvements.
• Promote awareness and understanding of established corporate and departmental policies and procedures regarding health and safety and environment policies.
• Support Team in developing strategic KPI’s, dashboarding and critical reporting to drive business goals.
• Maintain deep understanding of key processes within the department including regular tasks and duties of direct reports to provide back up in times of needs.
• Review and update Claims Policy in conjunction with Finance and Sales.
• Lead critical projects to improve and automate reporting, claims process. Maintain a tracker to keep up to date cost savings.
• Provide cross-training within team to ensure back-up in times of need.
• Support in preparing Transportation RFQ’s, to find key strategics partners in creating efficiencies and cost savings.
• Complete process review of customer claims, root cause analysis of underlying issues, and develop & implement corrective measures with other relevant team members.
• Determines best practices and suggests how to improve current practices.
• Develop and maintain critical relationships with internal and external stakeholders to ensure department KPIs are met.
• Monitor team performance to ensure expectations are met, resolve team conflicts, and issues appropriate corrective actions as required.
• Provide prompt and timely communication internally and externally on key wins.
• Support in updating, refreshing and maintaining SOP’s for export documentation, customer claims and critical reporting to support functional areas and/or other relevant SOP’s within Commercial Services department.

Requirements

• Must possess strong problem solving, critical thinking, and decision-making skills.
• Computer literacy with extensive knowledge of Microsoft Office, and Warehouse Management systems.
• Strong mathematical skills with strong analytical and interpretive skills.
• Fluent in English, both written and spoken.
• Proactive approach to managing problems and issues, and strong resource optimization skills.
• Self-directed, with excellent time management and project planning skills.
• Excellent relationship building and relationship maintenance skills.
• Excellent organizational abilities, planning and prioritizing skills, and ability to meet deadlines.
• Ability to lead, direct, manage, energize, and/or develop others, together with the ability to work successfully in a team environment.
• Four to six years’ experience in related field, 2+ years of leadership experience.
• Post-secondary university education in Business and/or related field.
• Excellent communication skills including an ability to communicate and work effectively with business and technical managers and diverse cross-functional groups.

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom, diverse points of views to be heard, and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, or any other status protected by applicable law.