Customer Supply Chain (Service) Representative

Department: Customer Supply Chain
Reports to: Manager, Customer Supply Chain
Location: Mississauga, ON
Job Scope:
Gay Lea Foods is currently looking for a customer supply chain (service) representative to join us on a full-time basis, in delivering exceptional customer service experiences to our clients. If you enjoy interacting with people, have a passion for customer service, and strive for personal and team success, this may be the role is for you!
Key Responsibilities:

• Manage all orders within your client portfolio and ensure client satisfaction.
• Issue return merchandise authorization numbers and/or return of products (credit processing) to eligible customers.
• Food Safety and Quality responsibility as outlined in SOPs and other training materials provided and accurate record keeping.
• Other related duties as required.
• Ensure and exhibit a professional attitude and demeanour to all who contact the company.
• Liaise and bridge daily communication between internal departments (Sales, Supply Chain and Finance) and external partners in operational matters to ensure timely and accurate delivery of products.
• Provide support to Key Account team members as required.
• Respond to consumer enquiries as back-up to the consumer relations team, and complete associated tasks, including forwarding complaints with proper documentation to the respective Quality Control Supervisor, for their investigation and written response within 24 hours, making necessary arrangements to pick up complaint products for analysis.
• Proactively resolve issues that threaten service levels.

Qualifications:

• Demonstrated ability to work independently and excel in a team environment.
• Minimum 2 years of relevant Customer Service experience, in a fast-paced, Consumer Goods (CG) environment.
• Previous experience with an ERP system is an asset.
• Self-starter and team player with strong interpersonal skills and flexibility.
• Previous experience in the Food Processing Industry is a strong asset.
• Demonstrated excellent Telephone/Communication/People skills, both written and verbal.
• Bilingualism (French) proficiency is an asset
• Excellent written communication skills.
• Excellent attention to detail and a high level of accuracy.
• Proven ability to exercise diplomacy and sound judgement in stressful situations.
• Strong computer skills (MS Word, Excel, Outlook).
• Post-secondary education completed.

Gay Lea Foods is a proud Canadian owned dairy food and beverage company with a robust portfolio that includes 7 established brands such as Gay Lea Butter, Nordica Cottage Cheese, Ivanhoe Cheese, Salerno Cheese and Hewitt’s Dairy. Our wide range of products are sold in Retail, Foodservice, Industrial, Co-pack and Export markets, developed and produced out of our 13 manufacturing facilities in Ontario and Alberta.
Delivering high quality and innovative products - from the consumer favourite Spreadables and North America’s first Smooth™ Cottage Cheese, to Nothing But Cheese™, an innovative snack made with 100% cheese, is what makes us market leaders in our categories. Our grassroots approach to business is what guides our direction and differentiates us from our competitors.
Our employees inspire our culture of excellence and entrepreneurship. We hire innovative and passionate professionals who know that greatness is achieved through people, partnerships, and acting with a business owner mindset.
For more about us visit: http://www.gaylea.com
COVID-19 Considerations:
Enhanced cleaning protocols are in place at all facilities. For safety, all employees and visitors will continue to be required to wear a company-provided mask in all manufacturing and distribution areas at Gay Lea Foods.
Gay Lea Foods is an equal opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
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