Customer Service Representative - Westgate

Requisition ID: 182107

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

Part Time - 22.50 Hours/Week - 12 Month Contract Position

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey By

Our Customer Experience Associates are people-centric and connect with customers in a relatable way.

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Being a technology
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Processing day to day transactions
• Nurturing rich, long-standing relationships

Wed, 26 07 2023 00:00:00 GMT Business Systems Analyst https://jobs.scotiabank.com/MD/job/Ottawa-Business-Systems-Analyst-ON-K1G6R7/572532617/?feedId=214117&utm_source=LinkedInJobPostings&utm_campaign=ScotiaBank_Linkedin Scotiabank Ottawa ON K1G6R7 CA Ottawa, ON, CA, K1G6R7 IT Business Analysts PERMANENT 0 181709-en_US

Requisition ID: 181709

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Business Systems Analyst role intersects business, technology and the user requirements. With a focus on systems that support MD’s advisors and its operations, the Business Systems Analyst role focuses on maximizing the business value of advisor and operations supporting applications. Their efforts center on the optimization of these products to achieve strategic, enterprise goals while at the same time maximizing return on investment. To meet this end, the Business Systems Analyst collaborates with business stakeholders to elicit requirements which are coupled with enterprise goals and industry trends into an actionable product roadmap. T

The Business Systems Analyst works closely with developers and should at minimum understand the technology stack and its implementation processes at a level that supports sound decision making. They have business and process analysis expertise and will themselves collaborate with end users and other stakeholder groups, as well as their team, to ensure that feedback is baked into the evolution of the product. This position works closely with the Technology Product Manager in the planning and direction of the requirements phase of product feature implementations.

Is this role right for you?

• Work with stakeholders and team to articulate business requirements to support development, QA and change management activities for new product feature implementation.
• Be expert in applicable advisor practices and/or operational processes and seek out opportunities for process improvements that could be facilitated by system enhancements.
• Coordinate stakeholder input to elicit feedback for product enhancements to bring into the product backlog.
• Assessing and aligned to the prioritized product backlog of the most important new features, refactoring of existing features and backlogged defects.
• Coordinate and assist users during user acceptance testing cycle where required.
• Work closely with the application development and the quality assurance team members during all stages of the system development life cycle and bridge the gap between business and technology sides of the solution.
• Collaborate with stakeholders to breakdown larger projects into more granular, prioritized components that may be released individually.
• Monitor industry trends and where applicable.
• Maintain a broad knowledge base of the products that support the MD’s business especially those that are advisor or operations supporting.
• Coordinate with other delivery teams including but not limited to Release Management, PMO, Enterprise Architecture, Software Development, QA, Deployment Management, Security and Defect Management in the execution of projects or smaller release vehicles.

Do you have the skills?

• Understanding of Software Development Lifecycles as asset
• Experience working on large program/project initiatives with technology and/or technology components is required .
• Business Analyst/Process Analyst experience is an asset.
• A minimum of 7 years of prior relevant experience is necessary to perform this job at an acceptable level.
• Prior experience in Financial Services an asset

What's in it for you?

• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Working location condition: Hybrid

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

09160107

Requisition ID: 181709

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Business Systems Analyst role intersects business, technology and the user requirements. With a focus on systems that support MD’s advisors and its operations, the Business Systems Analyst role focuses on maximizing the business value of advisor and operations supporting applications. Their efforts center on the optimization of these products to achieve strategic, enterprise goals while at the same time maximizing return on investment. To meet this end, the Business Systems Analyst collaborates with business stakeholders to elicit requirements which are coupled with enterprise goals and industry trends into an actionable product roadmap. T

The Business Systems Analyst works closely with developers and should at minimum understand the technology stack and its implementation processes at a level that supports sound decision making. They have business and process analysis expertise and will themselves collaborate with end users and other stakeholder groups, as well as their team, to ensure that feedback is baked into the evolution of the product. This position works closely with the Technology Product Manager in the planning and direction of the requirements phase of product feature implementations.

Is this role right for you?

• Coordinate with other delivery teams including but not limited to Release Management, PMO, Enterprise Architecture, Software Development, QA, Deployment Management, Security and Defect Management in the execution of projects or smaller release vehicles.
• Collaborate with stakeholders to breakdown larger projects into more granular, prioritized components that may be released individually.
• Work closely with the application development and the quality assurance team members during all stages of the system development life cycle and bridge the gap between business and technology sides of the solution.
• Work with stakeholders and team to articulate business requirements to support development, QA and change management activities for new product feature implementation.
• Maintain a broad knowledge base of the products that support the MD’s business especially those that are advisor or operations supporting.
• Be expert in applicable advisor practices and/or operational processes and seek out opportunities for process improvements that could be facilitated by system enhancements.
• Monitor industry trends and where applicable.
• Coordinate stakeholder input to elicit feedback for product enhancements to bring into the product backlog.
• Assessing and aligned to the prioritized product backlog of the most important new features, refactoring of existing features and backlogged defects.
• Coordinate and assist users during user acceptance testing cycle where required.

Do you have the skills?

• Prior experience in Financial Services an asset
• Experience working on large program/project initiatives with technology and/or technology components is required .
• A minimum of 7 years of prior relevant experience is necessary to perform this job at an acceptable level.
• Understanding of Software Development Lifecycles as asset
• Business Analyst/Process Analyst experience is an asset.

What's in it for you?

• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Working location condition: Hybrid

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.