Customer Service Representative (Csr)

About Us

RG Henderson

We are the largest commercial food equipment repair company in the Greater Toronto Area and operate across Ontario. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team!

Job At A Glance

The individual is the first point of contact for the customer, brings service excellence that is of the highest quality and leaves them with the strong impression that they have been listened to and that they will be looked after. Providing careful and accurate processing of paperwork, data entry, and email communications for customers and other stakeholders, are also key aspects of quality customer service.

A Typical Day

• COD Payment processing.
• Maintain strong working relationships within the Service Department.
• Builds positive relationships with all customers through active listening and providing opportunities to the customer for better service.
• Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction.
• Manage all inbound/outbound calls in a courteous, client-oriented manner.
• Provides customers with updates, ETA's, schedules and contacts subagents, technicians and other stakeholders as needed.
• Proficient and timely customer email correspondence.
• Responsible for handling customer service requests from creation to completion, ensuring exceptional service.
• Process customer service requests through the computer system, ensuring accuracy.
• Warranty verification.
• Handles all incoming communication from customers and other stakeholders.
• Other duties as assigned

What You Need To Land This Opportunity

• Minimum 50 wpm.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime may be required
• Ability to sit, and operate a computer and telephone for long periods of time.
• Minimum high school graduation required.
• Strong time management, organization and multitasking abilities.
• Lifting or moving up to 10lbs (4.5kgs) may be required.
• Minimum of 1-2 years' experience working in customer service.
• Excellent English communication skills over the phone, in person and through email.
• Intermediate computer skills: Microsoft Office (Word, Excel and PowerPoint), email applications (MS Outlook) and the ability to learn new computer systems.
• Strong data entry skills, basic math and proofreading abilities.
• Must have experience with a current ERP system.
• Ability to keep information confidential.

RG Henderson, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

Customer, Service, Representative, (CSR), Client, Customer Service Representative