P2 - Customer Service Representative

Are you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well responding to emails and calls from customers? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you!
We are looking for a Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Mississauga office ( remote, will be required to be in the office for team meetings once a month). In this role you will work full time hours on an 6 month assignment, and earn a rate of $27 per hour.
Advantages

• Mississauga office ( remote, will be required to be in the office for team meetings once a month)
• Gain experience working for a recognized Canadian organization
• Earn a rate of$27.00 per hour
• Work full time hours on a 6 month assignment

Responsibilities
The Client Care Representative is responsible for being on the front lines and directly resolving issues from our Bell Mobility Radio Clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him/her in a continuously changing environment.
Roles and Responsibilities:

• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Complete service orders
• Process invoices and complete billing
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Work with both internal and external teams to ensure the customer’s needs are met
• Develop and maintain good client relationships while ensuring confidentiality

Qualifications

• Ability to adapt to change, in a competitive environment where priorities change frequently
• Basic accounting knowledge is an asset
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Self-motivated, self-governing, and accountable
• Have a minimum of 3 years’ experience in customer service
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Detail oriented

Summary
We are looking for a Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Mississauga office ( remote, will be required to be in the office for team meetings once a month). In this role you will work full time hours on an 6 month assignment, and earn a rate of $27 per hour.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.