Supply Chain Coordinator Jobs

About Our Client: Our client is a growing yet well-established commodity trading company.

Position Scope: The Supply Chain Coordinator/Strategic Account Coordinator is responsible for providing support to Traders by serving as the liaison to all parties involved in the customer order fulfillment process, from order placement to final delivery of product. This position entails communication with Sales, customers, suppliers, plants, and warehouses, as well as internal team members. The Strategic account team needs to demonstrate a positive attitude and the willingness to assist where needed to best serve the customer.

Schedule: Monday to Friday from 9am – 5pm; in office

Responsibilities:

• Invoice sales orders and process vendor invoices in a timely and accurate manner while adhering to all policies, procedures, and guidelines of the company
• Work collaboratively with Accounting departments to resolve issues regarding credit holds, short payments, receivables and payables inquiries.
• Deal directly with customers and vendors by telephone, electronically and face to face
• Ad hoc tasks within administration, sales, etc.
• Communicate and coordinate with internal departments. Interact with traders, warehouse, and quality assurance departments to provide updates on all orders
• Provide support to Traders with customer requests, claims, samples, material planning, documentation, etc.
• Prepare and process import and/or export documentation for cross border and international shipments
• Maintain accurate and complete virtual files for all customer orders and related documentation.
• Maintain the Trading System database to ensure that all customer, supplier, product and pricing information is updated and accurate
• Follow company procedures and protocols (i.e. import procedures, Safe Foods for Canadians)
• Process Purchase orders, confirm availability, enter purchase orders and sales orders, and coordinate with all parties involved in the release and delivery of product.
• Respond to or re-direct customer inquiries such as document requests, complaints, return orders, test result questions, discrepancies, damages, new product approval, sample requests, delivery status of orders, etc.

Required Skills and Knowledge:

• Ability to work well as part of a team as well as independently
• Attention to detail and accuracy
• Passionate and highly motivated
• Problem analysis and problem solving
• Strong organizational skills
• Excellent communication and interpersonal skills
• Experience with Microsoft Office suite programs

Education and Experience:

• Minimum of 3-5 years in Customer Service Experience or logistics an asset.
• Post-secondary education is an asset.

To apply, please send your resume to Aman Sodi at [email protected]

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.