Bilingual Customer Service Representative

Position: Bilingual Customer Service

Location: Work from Home 100%

We are looking for Bilingual English/French Customer Service Representatives / Order Entry to work remotely, however, the mandatory training is onsite for 2 weeks and the training hours are 8:30 a.m. to 5:00 p.m. Once training is completed the working shift is 11:00 a.m. to 8:00 p.m.

Call centre experience preferred - candidates please note that this is a call centre remote job that will require you to log in and out of an auto dialer system.

Tasks:

- Respond to telephone calls and emails from customers by adhering to current standard company operating procedures and company policies

- Resolve problems efficiently and professionally by applying knowledge of products

- Process call disposition in operating system and ensure 100% data accuracy

- Document all customer enquires accurately in operating system

- Identify opportunities for further training and advise Customer Service Supervisor of issues pertaining to performance of Order Entry Associates for corrective action

- Provide quality customer service on every call with empathy, professionalism and complete customer satisfaction

- Promote good listening skills

- Communicate clearly and effectively with customers, co-workers and management

- Confer with co-workers to research customer problems and find solutions

- Promote teamwork

If you are a French/English bilingual Customer Service Representative looking for a wonderful remote job opportunity then please email me your resume ASAP to Michele Knezaurek at [email protected].