Bilingual Customer Service Associate (French/English)

Job Posting

Ready For a Tasty New Challenge?

Overview

As a Bilingual Customer Service Associate, you will interact with consumers, customers, vendors and bakery teams on product orders, complaints, inquiries, and more. As a member of this specialized team, you will have exposure to many different areas of the business and given the opportunity to make an important and meaningful contribution to company results. Your superior communication, customer service and problem solving skills will enable you to interact productively with all levels of the organization, as well as with our customers and consumers to preserve and enhance overall satisfaction and relations.

What Wonderbrands Offers:

• Discount program that covers almost everything under the sun - Restaurants, gyms, shopping, etc.
• Wonderbrands believes in Home Grown Talent and accelerated career growth
• Many of our team members who joined us through similar “new graduate” programs were able to accelerate their career growth and reach high levels in our organization within a few years of joining us
• Pension plan with matching contribution
• Competitive Compensation, Health, and Dental Benefits

Responsibilities

• Capturing and recording data in the systems and portals accurately.
• Handling and tracking consumer and customer complaints through inbound and outbound calls, emails, and social media.
• Building and extracting data reports to summarize weekly, monthly, and annual trends.
• Maintaining current knowledge of products and processes, and integrating into customer conversations.
• Coordinating with vendors, regulatory, marketing, bakery teams to address the complaints or inquiries received from the customer / consumer, identify escalations, and drive investigation and corrective action.
• Resolving and responding to customer queries and complaints within defined timelines to ensure customer satisfaction.

Requirements

• Strong written and oral communication skills
• Self-motivated individual with a high energy level and a progressive business attitude
• 1 to 3 years’ experience in Customer Service, Sales, and/or General Business
• Strong attention to detail, with the ability to refine and proofread all types of communications
• French & English bilingual capability required
• Bachelor’s Degree
• Ability to manage multiple projects and priorities with tight timelines
• Proven ability to effectively navigate organizational complexity, collaborate with cross-functional teams, respond to new situations with flexibility, and excel in a fast-paced environment

What is the recipe for a great career at Wonderbrands

Wonderbrands, is a leading Canadian bakery with 140 years of experience in baking packaged breads. We are the makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. We have a network of 13 Bakery Manufacturing facilities across Canada.

Wonderbrands, now part of the FGF Brands Group of companies, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading-edge supply chain practice and investing deeply in communities where we bake. We are heavily focused on embracing an entrepreneurial drive and a highly collaborative start up culture with an emphasis on cross-functional collaboration.

Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.