Marketing, Bilingual Customer Service Coordinator, English & French

Sangeetha discovered DIVERSITY working at TJX

Interacting with our diverse Associates is part of Sangeetha's everyday role. When you work with us, you too will be part of our dynamic culture where every day will be full of new opportunities to bring fresh ideas—and a whole lot of fun!

What You’ll Discover

Eligible Associates can look forward to:

• Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• One-of-a-kind, inclusive culture
• Tuition reimbursement to support your career progression
• Dedicated training and on-the-job resources to enhance your development
• Associate and Family Assistant Program to support healthy living
• Enjoy the Best of Both with our Hybrid work model
• State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE!
• Benefits that take effect your first day

What You’ll Do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

• Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise
• Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations
• Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified
• This position is responsible for responding to and resolving customer inquiries and concerns for WINNERS, HomeSense and Marshalls stores across Canada
• Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution

What You’ll Need

To begin your career with us, you’ll have:

• Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise
• Background in Insurance an asset.
• College Diploma or Bachelor’s Degree in Retail or Business Management preferred
• Minimum of 2 years in customer service function.

Posting details

• Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to submitting an application. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application.
• Application Deadline: July 28, 2023

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email [email protected]