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Company | Cherry Hill Programs |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-21 |
Posted at | 8 months ago |
About Us
- Ability to travel including overnights, if required
- Attend preseason training with Regional Manager
- Must be fluent in both English and French
- Ability to lift and/or move 10-25 pounds and stand for long periods
- Adherence to CHP Policies and Procedures
- Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
- Ability to read and speak English
- Minimum age of 18
- Participate in weekly team conference calls with Regional Manager
- Manage and support each Local Manager and team; help Local Managers apply upselling techniques to meet/surpass sales goals, oversee inventory/supplies, and assist with staff hiring/terminations
- Recruit and train qualified Local Managers for each location, assisting each with successfully recruiting and training their teams
- Ensure scheduled season-end breakdown at each location; securing all equipment and preparing a post-season synopsis
- Oversee budgeted staff hours and verify daily bank deposits with Local Managers to ensure accurate weekly reporting on our supportive software
- Implement new operational changes for the season and submit a weekly audit for each location
- Maintain a working knowledge of CHP Policies and Procedures and ensure teams work within them to safeguard health and safety across all sites
- Work closely with Regional Manager on details for each location; e.g., opening dates, hours of operation, special events, and concerns/issues throughout the season
- Other duties required/assigned as detailed in Employment Agreement
- Establish/maintain a good working relationship with each venue manager, serving as an escalation point for all customer-related concerns
- Visit each location during the season at least weekly, with additional visits if necessary
- Respond to all business-related emails/calls within 24hrs
- Prepare each location for a timely opening with completion of hiring, inventories, equipment setup/testing, staff scheduling/staff training and bank deposit procedures
- Prior proven success managing multiple locations in the retail/service industry
- High School Diploma plus 4 years equivalent work experience
- Solid recruiting and hiring abilities
- Operating camera, POS, and other equipment
- Effectively presenting information, responding to MD/LM/Staff and customer concerns
- Time management, prioritization, and effective problem solving
- Composing business correspondence and reports
- Building, managing, motivating, and leading a team
- Reading, analyzing, and interpreting general business forms
- Building on excellent customer service and communication skills
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