Holiday District Manager - Bilingual

About Us

Cherry Hill Programs is the industry leader in capturing moments that last a lifetime at various holiday and souvenir photography experiences across North America. From recruiting and training quality holiday characters, local leadership, and field staff - our mission is simple: to bring magic to every experience.

Position: District Manager Holiday Division

Location(s): 5-10 Locations

Department: Retail Operations

Reports to: Regional Manager

A District Manager (DM) for Cherry Hill Programs (CHP) is a seasonal team leader responsible for multiple locations within a designated geographic area, closely supported by a Regional Manager (RM).

Requirements

• Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
• Minimum age of 18
• Must be fluent in both English and French
• Ability to read and speak English
• Ability to lift and/or move 10-25 pounds and stand for long periods
• Ability to travel including overnights, if required
• Attend preseason training with Regional Manager
• Adherence to CHP Policies and Procedures

Essential Duties And Responsibilities

• Implement new operational changes for the season and submit a weekly audit for each location
• Oversee budgeted staff hours and verify daily bank deposits with Local Managers to ensure accurate weekly reporting on our supportive software
• Respond to all business-related emails/calls within 24hrs
• Other duties required/assigned as detailed in Employment Agreement
• Participate in weekly team conference calls with Regional Manager
• Maintain a working knowledge of CHP Policies and Procedures and ensure teams work within them to safeguard health and safety across all sites
• Recruit and train qualified Local Managers for each location, assisting each with successfully recruiting and training their teams
• Manage and support each Local Manager and team; help Local Managers apply upselling techniques to meet/surpass sales goals, oversee inventory/supplies, and assist with staff hiring/terminations
• Visit each location during the season at least weekly, with additional visits if necessary
• Ensure scheduled season-end breakdown at each location; securing all equipment and preparing a post-season synopsis
• Work closely with Regional Manager on details for each location; e.g., opening dates, hours of operation, special events, and concerns/issues throughout the season
• Prepare each location for a timely opening with completion of hiring, inventories, equipment setup/testing, staff scheduling/staff training and bank deposit procedures
• Establish/maintain a good working relationship with each venue manager, serving as an escalation point for all customer-related concerns

Education/Work Experience Preferred

• Prior proven success managing multiple locations in the retail/service industry
• High School Diploma plus 4 years equivalent work experience

You'll be trained in (previous experience will be an advantage):

• Building, managing, motivating, and leading a team
• Solid recruiting and hiring abilities
• Composing business correspondence and reports
• Effectively presenting information, responding to MD/LM/Staff and customer concerns
• Reading, analyzing, and interpreting general business forms
• Time management, prioritization, and effective problem solving
• Building on excellent customer service and communication skills
• Operating camera, POS, and other equipment

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

Management