Application Support Associate, Supply Chain Systems

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

This role provides Tier 2 level support for Microsoft Dynamics 365 Supply Chain Management, as well as various end-user systems within Canada Goose’s global Supply Chain Systems infrastructure. Identify risks and opportunities and proactively manage them as required.

What You'll Do:

• Assist in special projects and perform other duties as required
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Communicate Service Issues to internal and external stakeholders on a timely basis
• Provide clear and thorough end user documentation as well as application support documents to include in the company’s knowledge base
• Provide technical support by investigating, identifying root cause, and resolving application/system issues.
• Technical/Functional knowledge in D365FO/ Dynamics AX SCM modules
• Take personal ownership / accountability for the order management process to deliver top tier service level
• Work with 3rd party vendors to install, configure, test and support various applications/systems.
• Candidates must have some knowledge of supply chain management practices, including EDI, procurement, trade, logistics, warehouse management, and inventory management.
• Navigation and research in OMS, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution
• Provide support for all other enterprise applications
• Application testing of Enterprise solutions under development to identify and remediate potential problematic areas
• Initiate and maintain regular dialogue with key stakeholders (e.g., Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues.
• Assisting Application Administrators with code deployments if required
• Follow existing standards and processes in fulfilling all duties and responsibilities

Let's Talk About You:

• Industry certifications preferred such as: Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate (MB-300, MB-320, MB-330)
• A post-secondary education in Computer Science, Information Technology, Supply Chain, Logistics, Business Operations, a related field, or an equivalent combination of education, training and experience preferred
• Minimum 3 years of Applications Support
• Exposure and experience with D365FO/ Dynamics AX Supply Chain Modules
• Good understanding of applicable EDI data interchange formats
• Minimum 3 years of experience in MS Dynamics D365FO, or in AX12 other versions.
• Knowledge on EDI system would be as asset such as True Commerce
• Experience with compliance and governance frameworks (SOX preferred)

Additional Information

What’s in it For You?

• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Inspiring leaders and colleagues who will lift you up and help you grow
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A company built on Canadian roots and heritage

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].