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Customer Experience Supervisor Jobs

Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Customer Service Supervisor Jobs
By Eco Guardian Inc. At Newmarket, Ontario, Canada
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
At least three (3) years of experience, with track record of success in supervising a team of CSR’s
Excellent verbal and written communication skills
Familiarity with customer service software (EDI experience)
Fully comfortable with MS Office Excellent analytical and presentation skills
Supervises a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Supervisor Customer Service Jobs
By Sterigenics U.S., LLC At Port Coquitlam, British Columbia, Canada
Associate degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
Administrative support to General Manager and QA Manager
Minimum of 3-5 years related customer service experience.
Experience supervising a customer service department preferred.
administrative support to General Manager and QA Manager
Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Supervisor, Product Quality Experience
By Canada Goose At Scarborough, Ontario, Canada
Oversee “Style Management” with Warranty Operations Supervisor and ensure all new styles and product information is updated into Salesforce
1 – 2 years in similar management role
Conduct performance reviews and responsible for the professional development of the Product Quality Experience team
Work with Sales Planning and Consumer Education to keep up to date with launch dates of new products
Validate Product Knowledge Kits to ensure design feature claims and colours are correct for the style and collection
2 – 4 years’ experience in Manufacturing/Quality Assurance field
Customer Experience Expert Jobs
By EQ3 At Winnipeg, Manitoba, Canada
Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
You'll maintain an updated knowledge of the organization's product, services, and customer service policies
You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)
Excellent reading, written and verbal language skills (English)
Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Vp Customer Experience Jobs
By Accounting Advantage At North York, Ontario, Canada
· Leverage technology to create digital capabilities and automation where possible
· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas
· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience
· Drive cross-functional focus on Customer Outcomes, Value, and Experiences
· Relevant industry qualifications, specifically in insurance preferred
· 10+ years of experience working in leadership with call centre/sales operations
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Supervisor, Customer Mediation Jobs
By Honda Canada Inc. At Markham, Ontario, Canada
In depth and thorough knowledge of people and call centre management best practices as they relate to:
3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;
Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;
Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);
Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.
Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.
Senior Customer Experience Consultant
By Affinity At Vancouver, British Columbia, Canada
• Advise and support on the analysis and design of solving complex customer experience problems and challenges
• Support the development of customer experience strategy and supporting governance
• Execution, support and quality assurance of CX strategy work streams (e.g. channel strategy)
• Lead the translation of customer research and insights into action plans
• Support the development of materials for different audiences (e.g. Executive Leadership Team, internal meetings, etc.).
For more information on Affinity, please visit www.affinity-group.ca
Customer Service Supervisor Jobs
By Daniels Health At Calgary, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Daniels Health At Edmonton, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Quadra Chemicals At Toronto, Ontario, Canada
Experience in the industrial adhesives market with knowledge of the manufacturing sector is considered an asset
Strong computer skills, experience with a CRM (ideally Salesforce) and Microsoft Office Suite
What are the main responsibilities of the Account Manager – Performance Adhesives & Specialties?:
The ideal candidate will have the following qualifications and skills:
Manage key customer relationships, in line with Quadra’s core values and strategic vision
Manage tight timelines and deal with after hour emergencies
Customer Experience Leader Jobs
By Indigo At Ottawa, Ontario, Canada
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Director, Customer Experience Jobs
By Notified At Toronto, Ontario, Canada
Minimum of 5 years of management experience required.
Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
Strong knowledge of customer experience best practices, support methodologies, and industry trends.
Customer Retention and Relationship Management:
Define and implement a customer experience strategy aligned with the organization’s vision and goals.
Experience & Events Supervisor Jobs
By CBRE At Toronto, Ontario, Canada
Follow all activity policies and procedures, including all HSE related requirements at all times.
Complete at a satisfactory level all required and assigned HSE training.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
Customer Experience Leader Jobs
By Indigo At Fredericton, New Brunswick, Canada
Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
Prior experience in a Shift Leading position preferred
Demonstrated commitment to creating an exceptional employee and customer experience
We love books and all things beautiful
We are Canada’s Cultural Department Store
Customer Experience Analyst Jobs
By NRG Energy At Calgary, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals

Are you looking for a challenging and rewarding role in customer experience? We are looking for an experienced Customer Experience Supervisor to join our team and help us create an exceptional customer experience. You will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer experience. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

What is Customer Experience Supervisor Skill Requirements?

• Excellent customer service skills
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to use customer service software
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Supervisor Qualifications?

• Bachelor’s degree in business administration, marketing, or related field
• At least 3 years of experience in customer service or related field
• Certification in customer service or related field

What is Customer Experience Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Experience Supervisor Experience?

• At least 3 years of experience in customer service or related field
• Experience in customer service software
• Experience in customer service policies and procedures
• Experience in customer service training

What is Customer Experience Supervisor Responsibilities?

• Monitor customer service activities and provide feedback
• Respond to customer inquiries and complaints
• Develop customer service policies and procedures
• Train customer service staff
• Monitor customer service performance
• Analyze customer feedback and develop