Customer Service Supervisor Jobs

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

Our Operations family is seeking an additional member to strengthen our operational efforts across customer service, transport, production and administration that brings together our mission to make healthcare safer!

Essentially, we look to you to lead 1 to 2 Customer Service Representatives to a standard of excellence as together you ensure the smooth flow and operation of all Daniels Health services.

With Daniels health you have the chance to create positive change, improve process, better efficiencies and bring together a cohesive team aimed for excellence.

This role would perform, lead and delegate the following responsibilities to ensure plant performance targets are achieved with an engaged and high performing team.

What will do day to day?

• Translate customer changes with production (physical communication on production floor)
• Creates and ensures all driver manifest for customer route and transport folder with all relevant certificates, regulatory documents, customer information included are accurate and completed on time.
• Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
• High quality customer service
• Adhoc reporting on efficiencies as per Leaderships needs and your own discretion
• Process improvement initiatives to better the team and the overall company
• Ensures completion of all regulatory and customer processes are completed on time.
• Daily review of transportation information (vendors, GPS reports on stops, times, miles, and non-compliance issues) with Plant Manager and leadership team to take action to create operational efficiencies to improve service or reduce costs.
• Perform all necessary support functions with staff to include accurate payroll and timekeeping, vacation approvals, new hire paperwork, regulatory compliance paperwork, and assist in the coordination of applicable training programs
• Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
• 100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
• Performs updates on required data changes with manifest post-delivery with updates on quantities delivered and/or not picked up as well as mileage used daily.
• Assist in maintaining a “team” relationship between Operations and other departments

What do you need to be successful?

• Have you worked within an operational environment like Daniels? Great! Then we can’t wait to hear from you.
• Do you have 5 years in an administrative and customer service environment with proven change management experience and the initiative to lead a small support team?

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.